ERP Applications Analyst I

Description

• Train targeted user groups on system and process changes
• Ticket management and issue resolution including working with 3rd party support vendors as needed
• Assist with problem resolution, end user support and execution
• Conduct and/or participate in unit, integration, user acceptance, end-to-end and month end close testing cycles
• Ensure timely RCA (Root Cause Analysis) and CAP (Corrective Action Plan) completion
• Document, maintain and execute test scripts
• Develop and document processes, quality controls and reporting to support system operations, corporate and field user teams
• Manage ticket queues and work with the team to ensure issues are resolved and/or tracked thru completion
• Produce functional specifications that will be used by development team to estimate work efforts
• Develop "how to" documents for the team
• Manage projects as assigned
• Solicit, monitor and drive improvements in internal and external ERP customer experience

Requirements

• Intermediate Microsoft Excel and Word skills
• Capacity to become the subject matter expert for applications
• Bachelor's degree (Business/Accounting/Finance preferred) or equivalent years of experience
• Experience authoring business requirements, functional specs and test scripts.
• This role is not eligible for Visa sponsorship
• Demonstrated analytical thinking and problem-solving skills
• Report/query writing experience
• Demonstrated ability to work across functional teams
• Effectively demonstrate critical thinking and problem solving
• Project management skills
• ERP experience
• Process, systems and operations development experience
• Relevant module experience in functional or technical working knowledge for modules/ areas within the thread. Can have expertise in a specific module/ area

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance