Experience Manager

The Experience Manager is an onsite full-time, hospitality-driven professional responsible for managing the daily operations, marketing, and activation of amenity spaces across a campus of office and retail. This individual serves as the face of the property experience—creating a warm, engaging, and high-touch environment that enhances tenant satisfaction, strengthens community, and supports leasing and marketing objectives.

• Plan and execute tenant events including vendor coordination, décor, logistics, and day-of support.
• Operate within an “all-hands-on-deck” culture—partnering with security, janitorial, and engineering teams to ensure readiness and issue resolution.
• Create and manage email marketing campaigns to drive awareness and participation.
• Launch and maintain social media accounts highlighting property programming, amenities, and lifestyle experiences.
• Manage and track the tenant engagement budget.
• Oversee daily operations of all amenity spaces, ensuring they are clean, well-presented, and ready for tenant use.
• Develop and present creative ideas for events, activations, and seasonal programs.
• Develop materials to increase tenant awareness of engagement channels and upcoming events.
• Recommend new tools or platforms to enhance communication and visibility.
• Design and distribute printed and digital collateral (flyers, posters, digital screens, etc.).
• Provide operational and administrative support as needed to ensure a seamless tenant and visitor experience.
• Activate amenity areas through creative programming and daily engagement to drive tenant foot traffic.
• Support leasing and marketing tours by preparing amenity spaces, greeting guests, and showcasing the property experience.
• Manage amenity space reservations, contracts, waivers, and payment processing.
• Manage COIs, dock scheduling, visitor registration, and vendor contracts.
• Coordinate with building management, janitorial, security, and dock teams to ensure seamless property operations.
• Serve as an onsite brand ambassador, embodying hospitality, professionalism, and property pride.
• Manage all marketing and communication initiatives for tenant engagement and amenity promotion.
• Develop and maintain marketing materials promoting amenities, services, and usage guidelines.
• Collaborate closely with property management and leasing teams to align engagement with building strategy and community goals.

Through our innovative cultural programming and astute operational expertise, we manage and activate high-performance spaces infused with bold style, setting trends ahead of the curve.

• Proficiency with Microsoft Office Suite and social media platforms (Instagram, Canva, Mailchimp, etc.).
• 5+ years of hospitality, event management, or tenant experience management in luxury, commercial real estate, or hotel settings.
• Experience in event planning, marketing, or brand activation preferred.
• Strong communication, organization, and multitasking skills.

Salary Range: $75,000-$80,000 annually, depending on experience and qualifications

• Traditional Concierge Services: local recommendations, reservations, and tenant support.
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