Leasing Associate

Description

• Receive resident complaints in a calm, open, and professional manner.
• Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness. Pick up trash and run trash compactor when necessary, and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to prospect ready standards.
• Achieves daily, weekly, monthly individual leasing goals to contribute to team/property leasing goals established by operational budget.
• The Leasing Consultant conducts daily leasing activities; including attaining leasing goals (occupancy and rent growth), building, and managing rapport to generate interest, desire, and satisfaction for the PAC community. The Leasing Consultant also provides the ultimate in service to our residents; completes lease paperwork, and all other duties that correspond to leasing activities. Ultimately, a Leasing Consultant sells prospects and residents on the quality of the PAC brand and the lifestyle of a PAC apartment home.
• Read and/or listen to resident requests/complaints.
• Answers telephone calls, internet inquiries, or in-person requests from prospects with the purpose of leasing a PAA apartment home; performs follow-up action(s) for every prospect.
• Performs light bookkeeping and financial activities (calculating monthly rents, pro-rated rents, preparing letters for delinquent payments, etc).
• Communicates move-in/move-out apartment status to other team members; ensures apartments are move-in ready; takes action to ensure move-ins occur to satisfy new resident and minimize apartment vacancy.
• Escort prospects to an apartment home and to all amenity areas, using stairs as necessary. Also drive a golf cart or other motor vehicle with prospects as passengers and operate keys in door locks and key closet.
• Stays current on relevant market issues and competitive information.
• Completes all required paperwork, associated with leasing, service, and satisfaction, accurately, professionally, and timely.
• Performs office administrative activities (key track/key release, accepting resident packages, entering information on computer database, etc).
• Maintain a minimum of 20% conversion ratio of total traffic.
• Utilize sales tools including rapport building, qualifying, closing during each sales interaction/presentation.
• Tours the property visually inspecting common areas; amenities, and vacant apartments to ensure cleanliness and professional presentation; shows the apartment community to guests/prospects; answers questions about amenities, apartment homes, and the local community.
• Call the answering service as necessary for messages and follow up on all messages.
• Process all paperwork and set up file for move-in.
• Responds to and/or follows up on resident requests; logs requests as needed.
• Qualifies prospects by collecting/compiling personal data, entering data into database, initiating background check, and providing follow up status to prospect.
• Make suggestions that will maximize revenue and cash flow.
• Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.
• Follow-up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects.

Requirements

• Must be available to work Saturdays and Sundays, where applicable
• A complete clean and neat uniform must be worn when working on any PAA Property including weekends, if applicable. Personal appearance must be always clean and neat, according to PAA policy.
• Multi-family leasing experience preferred.
• Social media marketing experience preferred.
• Communicate with residents and prospects in a manner consistent with PAA's standards.
• Valid driver's license (free from major moving violations) and dependable transportation.

Benefits

• Generous PTO program
• Educational Assistance Program (tuition and certifications)
• 401k with exceptional employer match
• Associate Apartment Discount
• Company-paid employee assistance, mental health, and wellness programs
• Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
• 13 paid holidays plus 3 floating holidays and paid volunteer day

Training + Development

Interview process

Visa Sponsorship

Security clearance