Water Quality Maintenance Technician at Southern Water in Otterbourne, England, United Kingdom | Kablio

Role

Description

incident reporting

data recording

customer service

asset inspection

team collaboration

mains flushing

Report site incidents and near misses with mitigation actions
Record and submit flushing data via company systems and mobile apps
Deliver excellent customer service and respond to queries in the field
Inspect network assets and identify issues before work begins
Collaborate with Engineering, Operations, and Control Room teams to minimise customer disruption
Carry out mains flushing and field activities in line with Southern Water policies and RAMS

Requirements

driving licence

nrswa

mains flushing

water industry

communication

independent

Ability to work independently and adapt to changing situations
Attention to detail and stakeholder awareness
Physical resilience to work outdoors in all weather conditions
Full UK driving licence and willingness to travel across counties
NRSWA street works experience (preferred but not essential)
Strong communication and people skills
Mains flushing or water network experience (preferred but not essential)
Experience in water industry.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2.25 million

Customers Served

Serving 2.25 million customers since privatisation in 1989.

0.5 GL

Drinking Water Pumped

Pumps over 0.5 GL of drinking water daily.

£72m loss

Operating Loss

Experienced a £72 million operating loss in March 2024 due to rising costs.

Constructs reservoirs, pipelines, sewage treatment upgrades, and implements contingency measures like importing water during droughts.
Specializes in large-scale water infrastructure, operational delivery, and environmental engineering across the South East.
Notably fined for misreporting sewage spills; offers guided tours of Victorian sewers and public access to historic reservoirs.

Culture + Values

“Working differently” – using new technology and nature‑based solutions
“Collaborating with community partners”
“Showing leadership on key environmental issues”
“Engaging with customers, stakeholders and partners to maximise opportunities”

Environment + Sustainability

24% by 2025

Renewable Energy Target

Target to generate 24% of own renewable energy by 2025.

75% by 2035

Storm Overflow Compliance

Aiming to achieve 75% compliance by 2035 to reduce storm overflow spills.

£7.8B Capital Plan

Environmental Investments

£7.8 billion capital plan from 2025-2030 focusing on new technology and nature-based solutions.

Three‑Star EPA

Environment Agency Rating

Aiming for a three-star Environment Agency rating by 2025 following a two-star rating in 2022.

On track to generate own renewable energy and buying accredited renewable energy since 2021.
Fleet electrification targets: cars/vans by 2035, HGVs via low-carbon fuels by 2040.
Investing £1.5 billion in Clean Rivers & Seas to reduce storm overflow spills and achieve full compliance by 2050.

Inclusion & Diversity

No publicly available strategic DEI goals or gender‑related statistics found

Articles

Careers at Southern Water

Sustainability at Southern Water

Customer Service Information