Scheduler
Platform Housing Group
Real-time scheduling and coordination of field operatives for property repairs.
15 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Market Harborough, England, United Kingdom
Field
Company Size
900 Employees
Service Specialisms
Housing Development
Property Management
Construction Services
Affordable Housing
Regeneration
Consulting
Property Investment
Design & Build
Sector Specialisms
Residential
Affordable Housing
Social Housing
Role
What you would be doing
customer liaison
real-time scheduling
issue resolution
continuous improvement
workforce coordination
emergency coordination
- Central point of contact to customers, and to operatives and the call centre to maintain workflow and customer satisfaction, providing updates as and when needed.
- Managing real-time scheduling and resolving in-day issues to prevent service disruption.
- Supporting continuous improvement and identifying opportunities to enhance service delivery.
- Scheduling, support, coordination and administration support to our mobile workforce.
- Coordinating emergency and out-of-hours jobs with on-call operatives or subcontractors.
- Championing a customer-first approach in all scheduling and communications.
What you bring
gcses
adaptability
customer focus
communication
drs
open housing
- GCSEs in English and Maths (or equivalent).
- Ability to adapt to changing priorities and manage multiple demands.
- A strong customer-focused mindset with the ability to resolve queries and complaints professionally.
- Excellent communication and organisational skills.
- Experience using scheduling or workforce management systems (e.g. DRS, Open Housing) and planning a field based multi-skill trades workforce.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1,000+ Homes
Annual New Home Delivery
The group consistently delivers over 1,000 new homes each year, contributing to community growth.
- Committed to creating vibrant communities and high-quality homes.
- Strong presence across the UK, focusing on affordable housing and services.
- Reputation for delivering projects on time and within budget.
- Expertise in residential, commercial, transport, and utilities sectors.
- Innovative approach to modern housing solutions, focusing on quality, sustainability, and design.
- Customer First
- Togetherness
- Innovation
- Sustainability
- Respect
2050
Net Zero Target
Aimed to achieve net zero carbon emissions by a specific future date.
- working towards reducing energy consumption and improving energy efficiency in their housing stock
- aiming to develop and maintain sustainable homes with a focus on environmental impact reduction
- taking steps to ensure that new developments are energy efficient and environmentally responsible
- fosters a diverse and inclusive workplace through their Diversity, Equity and Inclusion (DEI) strategy.
- actively works on improving female representation in senior roles to achieve gender balance.
- monitors and reports gender pay gap data with a commitment to addressing disparities.
- ensures equal opportunities for all employees, regardless of background.
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