Inside Counter Sales at Builders Firstsource in Gig Harbor, WA | Kablio

Role

Description

order entry

delivery scheduling

inventory control

tool operation

material estimating

customer service

Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
Enters orders into system and schedules delivery of products.
Participates in coordinating and conducting customer workshops.
Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
Reaching-extending the hand(s) and arm(s) in any direction.
Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.

Requirements

microsoft office

erp

product knowledge

material handling

customer service

safety procedures

Knowledge of basic sales techniques, concepts and the ability to influence and persuade
Demonstrates strong detail orientation skills
Strong customer service skills
Subject to both typical office environment and outside locations with temperature and weather variations.
Good verbal and written communication skills
Knowledge of company products, competitor’s products and company standards
Knowledge of and ability to use motorized and non-motorized material handling equipment
Knowledge of company product pricing, discount and estimating formulas and guidelines
Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1998 Founded

Year of Establishment

The company was established in 1998, marking the beginning of its journey from a regional lumber supplier to a national leader in building materials.

2005 Public

Year of Going Public

The company went public in 2005, a significant milestone in its growth journey, especially after surviving the Great Recession.

~590 Locations

Nationwide Presence

The company operates approximately 590 locations across over 40 states, combining local insights with national reach.

$16 Billion Revenue

Annual Revenue

The company generates around $16 billion in annual revenue, driven by both materials and value-added products.

Survived the Great Recession, then expanded rapidly through acquisitions like ProBuild (2015) and merger with BMC (2021).
Projects range from single-family homes to light commercial builds, including off-site prefabricated trusses, panels, and millwork.
Invests in digital tools (e.g., MyBLDR.com via acquisition of Paradigm) and factory-built components to streamline homebuilding.
Maintains its own fleet of trucks and in-house installation services, offering one-stop solutions that most competitors lack.
Stands out for integrating over 60 acquisitions while keeping local teams, and executing major share buybacks alongside growth.

Culture + Values

Dedicated to meeting customer needs and providing high-quality products and services.
Operates with honesty, fairness, and transparency in all actions.
Committed to excellence and continuous improvement in all business areas.
Holds all members to high standards of performance and ethical conduct.
Collaborates to leverage strengths and achieve common goals.

Environment + Sustainability

2050 Net Zero

Carbon Neutrality Target

Aims to achieve net zero carbon emissions by a specific year, showing long-term commitment to climate action.

Commitment to reducing carbon footprint across operations and supply chain.
Focus on energy efficiency in manufacturing and distribution processes.
Sustainable product sourcing and eco-friendly materials usage.
Investing in renewable energy initiatives for company facilities.

Inclusion & Diversity

Goal to increase gender diversity within leadership roles.
Focused on creating an inclusive work environment where all employees feel respected and valued.
Developing programs aimed at increasing women in construction-related roles.
Tracking and reporting on gender and diversity metrics within the workforce.

Articles

Careers at Builders FirstSource

About Builders FirstSource

Investor Relations

Role

Description

order entry

delivery scheduling

inventory control

tool operation

material estimating

customer service

Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
Enters orders into system and schedules delivery of products.
Participates in coordinating and conducting customer workshops.
Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
Reaching-extending the hand(s) and arm(s) in any direction.
Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.

Requirements

microsoft office

erp

product knowledge

material handling

customer service

safety procedures

Knowledge of basic sales techniques, concepts and the ability to influence and persuade
Demonstrates strong detail orientation skills
Strong customer service skills
Subject to both typical office environment and outside locations with temperature and weather variations.
Good verbal and written communication skills
Knowledge of company products, competitor’s products and company standards
Knowledge of and ability to use motorized and non-motorized material handling equipment
Knowledge of company product pricing, discount and estimating formulas and guidelines
Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1998 Founded

Year of Establishment

The company was established in 1998, marking the beginning of its journey from a regional lumber supplier to a national leader in building materials.

2005 Public

Year of Going Public

The company went public in 2005, a significant milestone in its growth journey, especially after surviving the Great Recession.

~590 Locations

Nationwide Presence

The company operates approximately 590 locations across over 40 states, combining local insights with national reach.

$16 Billion Revenue

Annual Revenue

The company generates around $16 billion in annual revenue, driven by both materials and value-added products.

Survived the Great Recession, then expanded rapidly through acquisitions like ProBuild (2015) and merger with BMC (2021).
Projects range from single-family homes to light commercial builds, including off-site prefabricated trusses, panels, and millwork.
Invests in digital tools (e.g., MyBLDR.com via acquisition of Paradigm) and factory-built components to streamline homebuilding.
Maintains its own fleet of trucks and in-house installation services, offering one-stop solutions that most competitors lack.
Stands out for integrating over 60 acquisitions while keeping local teams, and executing major share buybacks alongside growth.

Culture + Values

Dedicated to meeting customer needs and providing high-quality products and services.
Operates with honesty, fairness, and transparency in all actions.
Committed to excellence and continuous improvement in all business areas.
Holds all members to high standards of performance and ethical conduct.
Collaborates to leverage strengths and achieve common goals.

Environment + Sustainability

2050 Net Zero

Carbon Neutrality Target

Aims to achieve net zero carbon emissions by a specific year, showing long-term commitment to climate action.

Commitment to reducing carbon footprint across operations and supply chain.
Focus on energy efficiency in manufacturing and distribution processes.
Sustainable product sourcing and eco-friendly materials usage.
Investing in renewable energy initiatives for company facilities.

Inclusion & Diversity

Goal to increase gender diversity within leadership roles.
Focused on creating an inclusive work environment where all employees feel respected and valued.
Developing programs aimed at increasing women in construction-related roles.
Tracking and reporting on gender and diversity metrics within the workforce.

Articles

Careers at Builders FirstSource

About Builders FirstSource

Investor Relations