Customer Support Supervisor - Environmental Solutions at Republic Services in Tacoma, WA | USD86,400-129,600 | Kablio

Role

Description

call monitoring

work scheduling

process standardization

shipment coordination

budget management

proposal preparation

Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
Ensures that customer service supports sales representatives in their effort to secure and maintain a client base.
Determines work procedures, prepares work schedules, and expedites workflow.
Partners with attorneys to draft and revise contracts.
Studies and standardizes procedures to improve efficiency.
Manages customer service function to ensure smooth and efficient operations.
Gathers information and completes audits from customers.
Recommends approaches and services to provide customers with exceptional service.
Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department.
Interfaces with customers and operations to make sure projects are completed as requested.
Create budgets and tracks expenditures.
Makes decisions on how to schedule and coordinates transportation services.
Provides proposals in reply to customer's requests for services.
Provides training and guidance to staff to ensure performance goals are established, tracked and achieved.
Works with sales representatives on pricing, scheduling and transportation issues.
Participates in strategic planning to sustain and grow programs and service.

Requirements

rcra

dot

tsca

5+ years

excel

hazardous waste

Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
5+ years of hazardous waste management industry experience
Advanced knowledge of Excel, Word, and PowerPoint

Benefits

Health care and dependent care spending accounts.
Employee Stock Purchase Plan (ESPP).
Comprehensive medical benefits coverage, dental plans and vision coverage.
Employee discount programs.
401(k) plan with a generous company match.
Life insurance and accidental death & dismemberment insurance.
Great Place to Work
Short- and long-term disability.
Employee and Family Assistance Program (EAP).

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1981

Year Founded

Established as a regional waste hauler.

$16 Billion

2024 Revenue

Annual revenue achieved in 2024.

$2+ Billion

2024 Net Income

Net income for the year 2024.

It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S.
Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants.
Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.

Culture + Values

Safe – We protect the livelihoods of our colleagues and communities.
Committed to Serve – We go above and beyond to exceed our customers’ expectations.
Environmentally Responsible – We take action to improve our environment.
Driven – We deliver results in the right way.
Human-centered – We respect the dignity and unique potential of every person.

Environment + Sustainability

35% emissions reduction

Net-zero greenhouse gas target

Aims to reduce absolute Scope 1 and 2 emissions by 35% by 2030, aligned with the Science Based Targets initiative (SBTi).

15% emissions reduction

Early achievement of interim target

Reduced operational greenhouse gas emissions by 15% as of 2023, meeting the 2025 interim target two years early.

40% material recovery increase

Resource recovery goal

Aims to increase the recovery of key materials by 40% by 2030, supporting circularity and resource efficiency.

50% biogas reuse increase

Biogas beneficial reuse target

Committed to increasing biogas sent to beneficial reuse by 50% by 2030, enhancing renewable energy generation.

Open five new renewable natural gas plants; renewable-energy portfolio includes 86 projects
Deploy collision-avoidance cameras on collection trucks (2,200+ units)
Pace electrification: goal for 50% of new refuse vehicle purchases to be EVs by 2028
Initiatives include landfill-gas-to-energy, polymer center for plastics circularity, recycling and organics programs
Employee engagement goal: maintain ≥ 88% by 2030 (supports sustainability culture)

Inclusion & Diversity

50% Ethnically Diverse Workforce

Diverse Workforce Representation

Half of the company's workforce is composed of ethnically diverse individuals, reflecting a commitment to inclusivity.

38% Leadership Roles by Women

Women in Top Leadership

38% of top leadership positions within the company are held by women, showcasing progress toward gender equality.

$75.8M with Diverse Suppliers

Diverse Supplier Spending

The company spent $75.8 million with certified diverse suppliers in 2022, aiming for $150 million by 2025.

82% Employee Satisfaction

Employee Satisfaction Rating

82% of employees rated the company as a great place to work in a 2024 survey, reflecting a supportive workplace culture.

Established MOSAIC Council in 2013 to drive inclusion efforts, including recruiting partnerships, training, leadership development, and business resource group support.
Removed college-degree requirements for many roles to broaden access and inclusivity.
Aims to achieve 50% diversity in leadership roles by 2030.

Articles

Media Room

Customer Support

Reddit: strike information & customer email

Role

Description

call monitoring

work scheduling

process standardization

shipment coordination

budget management

proposal preparation

Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
Ensures that customer service supports sales representatives in their effort to secure and maintain a client base.
Determines work procedures, prepares work schedules, and expedites workflow.
Partners with attorneys to draft and revise contracts.
Studies and standardizes procedures to improve efficiency.
Manages customer service function to ensure smooth and efficient operations.
Gathers information and completes audits from customers.
Recommends approaches and services to provide customers with exceptional service.
Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department.
Interfaces with customers and operations to make sure projects are completed as requested.
Create budgets and tracks expenditures.
Makes decisions on how to schedule and coordinates transportation services.
Provides proposals in reply to customer's requests for services.
Provides training and guidance to staff to ensure performance goals are established, tracked and achieved.
Works with sales representatives on pricing, scheduling and transportation issues.
Participates in strategic planning to sustain and grow programs and service.

Requirements

rcra

dot

tsca

5+ years

excel

hazardous waste

Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
5+ years of hazardous waste management industry experience
Advanced knowledge of Excel, Word, and PowerPoint

Benefits

Health care and dependent care spending accounts.
Employee Stock Purchase Plan (ESPP).
Comprehensive medical benefits coverage, dental plans and vision coverage.
Employee discount programs.
401(k) plan with a generous company match.
Life insurance and accidental death & dismemberment insurance.
Great Place to Work
Short- and long-term disability.
Employee and Family Assistance Program (EAP).

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1981

Year Founded

Established as a regional waste hauler.

$16 Billion

2024 Revenue

Annual revenue achieved in 2024.

$2+ Billion

2024 Net Income

Net income for the year 2024.

It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S.
Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants.
Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.

Culture + Values

Safe – We protect the livelihoods of our colleagues and communities.
Committed to Serve – We go above and beyond to exceed our customers’ expectations.
Environmentally Responsible – We take action to improve our environment.
Driven – We deliver results in the right way.
Human-centered – We respect the dignity and unique potential of every person.

Environment + Sustainability

35% emissions reduction

Net-zero greenhouse gas target

Aims to reduce absolute Scope 1 and 2 emissions by 35% by 2030, aligned with the Science Based Targets initiative (SBTi).

15% emissions reduction

Early achievement of interim target

Reduced operational greenhouse gas emissions by 15% as of 2023, meeting the 2025 interim target two years early.

40% material recovery increase

Resource recovery goal

Aims to increase the recovery of key materials by 40% by 2030, supporting circularity and resource efficiency.

50% biogas reuse increase

Biogas beneficial reuse target

Committed to increasing biogas sent to beneficial reuse by 50% by 2030, enhancing renewable energy generation.

Open five new renewable natural gas plants; renewable-energy portfolio includes 86 projects
Deploy collision-avoidance cameras on collection trucks (2,200+ units)
Pace electrification: goal for 50% of new refuse vehicle purchases to be EVs by 2028
Initiatives include landfill-gas-to-energy, polymer center for plastics circularity, recycling and organics programs
Employee engagement goal: maintain ≥ 88% by 2030 (supports sustainability culture)

Inclusion & Diversity

50% Ethnically Diverse Workforce

Diverse Workforce Representation

Half of the company's workforce is composed of ethnically diverse individuals, reflecting a commitment to inclusivity.

38% Leadership Roles by Women

Women in Top Leadership

38% of top leadership positions within the company are held by women, showcasing progress toward gender equality.

$75.8M with Diverse Suppliers

Diverse Supplier Spending

The company spent $75.8 million with certified diverse suppliers in 2022, aiming for $150 million by 2025.

82% Employee Satisfaction

Employee Satisfaction Rating

82% of employees rated the company as a great place to work in a 2024 survey, reflecting a supportive workplace culture.

Established MOSAIC Council in 2013 to drive inclusion efforts, including recruiting partnerships, training, leadership development, and business resource group support.
Removed college-degree requirements for many roles to broaden access and inclusivity.
Aims to achieve 50% diversity in leadership roles by 2030.

Articles

Media Room

Customer Support

Reddit: strike information & customer email