Customer Support Supervisor - Environmental Solutions

Overview

Oversee customer support team for hazardous waste projects, ensuring compliance & service

Key Responsibilities

• call monitoring
• work scheduling
• process standardization
• shipment coordination
• budget management
• proposal preparation

Tasks

-Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies. -Ensures that customer service supports sales representatives in their effort to secure and maintain a client base. -Determines work procedures, prepares work schedules, and expedites workflow. -Partners with attorneys to draft and revise contracts. -Studies and standardizes procedures to improve efficiency. -Manages customer service function to ensure smooth and efficient operations. -Gathers information and completes audits from customers. -Recommends approaches and services to provide customers with exceptional service. -Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department. -Interfaces with customers and operations to make sure projects are completed as requested. -Create budgets and tracks expenditures. -Makes decisions on how to schedule and coordinates transportation services. -Provides proposals in reply to customer's requests for services. -Provides training and guidance to staff to ensure performance goals are established, tracked and achieved. -Works with sales representatives on pricing, scheduling and transportation issues. -Participates in strategic planning to sustain and grow programs and service.

Requirements

• rcra
• dot
• tsca
• 5+ years
• excel
• hazardous waste

What You Bring

-Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies -5+ years of hazardous waste management industry experience -Advanced knowledge of Excel, Word, and PowerPoint

People Also Searched For

Benefits

-Health care and dependent care spending accounts. -Employee Stock Purchase Plan (ESPP). -Comprehensive medical benefits coverage, dental plans and vision coverage. -Employee discount programs. -401(k) plan with a generous company match. -Life insurance and accidental death & dismemberment insurance. -Great Place to Work -Short- and long-term disability. -Employee and Family Assistance Program (EAP).

About Republic Services

-It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S. -Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants. -Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.

Sector Specialisms