Community Service Manager

Description

• Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards
• Reorder inventory supplies as necessary within the property’s budget parameters
• Manage vendor relationships for best pricing, quality and service
• Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergency
• Assist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information
• Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately
• Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc
• Ensure maintenance shop/custodial area is clean, organized, and professionally presentable at all times
• Ensure daily grounds maintenance of the property is addressed including picking up and disposing of all trash, pet defecation removal, maintain pet waste stations, and sweeping walkways
• Must take part in the on-call rotation, as scheduled/needed
• Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs
• Perform pre-move out inspections with Community Director, timely
• Manage and complete property improvements and preventive maintenance scheduled tasks, promptly
• Complete tasks in a safe and efficient manner
• Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times
• Manage any staff issues promptly; communicate performance evaluations of site staff to Area Director and/or Regional Director
• Schedule timely completion of make-readies and service requests with maintenance staff and vendors
• Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
• Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etc
• Monitor supplies and maintain equipment
• Accompany vendors to vacant and/or occupied units, as needed
• Prioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as needed
• Perform and assign service requests for residents daily and timely
• Follow all company key logging and storing procedures
• Promote safety and use of Personal Protective Equipment (PPE) to minimize exposure to hazards that cause workplace injury and illness
• Maintain accurate documentation of all replacements and on-site purchases, including product warranty information
• Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicable
• Assist with interviewing and recruiting associates; mentor and develop all maintenance and housekeeping associates

Requirements

• Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
• Ability to work outside of normal scheduled hours as needed
• Regular and effective communication with Community Director
• Advanced mechanical aptitude required
• Able to be on feet constantly for entire work shift, if applicable
• Must use personal vehicle to respond to service requests and pick up supplies as needed
• HVAC, CPO, EPA certification desired
• Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
• Yardi and Paycom experience preferred; Willing and able to learn new software programs
• Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work
• Must agree to a criminal background check and sign an agreement for voluntary drug testing
• 2+ years maintenance experience required
• Able to use appliance dolly, push/pull up to 200 pounds
• Prior management experience desired
• Able to lift and carry up to 80 pounds, climb ladders and climb multiple flights of stairs at a time
• Able to work outdoors in all weather conditions
• Working knowledge of English; detail oriented, well organized
• Able to give professional directions clearly in person, over the phone, email, and text
• Willing and able to be assigned to other Weidner properties as needed
• Work effectively and cooperatively in a team environment and/or independently
• Industry designations, CAMT desired
• Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems
• Must have access to personal vehicle and/or reliable transportation, at all time

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance