Senior Service Delivery Manager in the UK

Description

• leading initiatives to improve operational maturity and increase the quality of IT services we deliver as an organisation, e.g., participation in tenders
• continuously building and maintaining the right level of SLAs and tools
• establishing the necessary SLA and ensuring transparency in reporting and KPIs
• participating in our Change Advisory Board (CAB) to meet customer needs and protect operations, by ensuring high quality of IT related changes.
• establishing a good relationship with key stakeholders and ensuring an organisational focus on issues raised to achieve a high level of satisfaction in the delivery of IT services
• acting as the primary contact for the relevant business unit, addressing a wide range of IT inquiries and issues, while also enforcing and supporting IT service management disciplines

Requirements

• have experience as a service delivery manager, IT management consultant, or similar, in a global organisation and at enterprise level
• have experience collaborating with both infrastructure and application management specialists, as well as communicating efficiently with management and specialists at different levels
• have excellent communication skills and a personal drive to achieve results
• have a consultancy mindset with the flexibility to manage a variety of tasks, combining people skills and IT knowledge, whilst keeping sight of business value in an agile environment
• have the ability to handle pressure well, and work through resistance to get things done.
• have the ability to set the scene, provide a clear agenda, lead across various teams and to stay focused

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance