Contact Center AI Data Manager at Fortune Brands Innovations in North Olmsted, OH | USD90,000-143,000 | Kablio

Role

Description

ai development

prompt management

reporting automation

data integration

ai governance

analytics strategy

Develop and maintain AI agents, including AI prompt editor management.
Oversee and improve contact center reporting processes and strategy with the objective to improve actionable insights available to contact center agents and leadership.
Partner with the corporate Data & Analytics organization to improve access to contact center data and insights across the organization.
Collaborate with contact center, IT, and app leaders to deploy solutions to improve consumer experience.
Participate in long-term strategy planning as AI and analytics thought leader.
Collaborate with the corporate AI Governance organization to manage AI solutions within corporate policies.
Develop data analytics capabilities within contact center organization to optimize business performance, improve consumer experience, and identify opportunities for AI and automation.
Stay informed on trends in AI, machine learning, and data analytics with a focus on continuous improvement.
Lead and execute AI initiatives for FBIN Consumer Service contact center organization, including both consumer-facing and internal-focused generative and agentic AI solutions.

Requirements

bachelor's

data analysis

5+ years

contact center

communication

analytical thinking

Ability and willingness to travel up to approximately 10% of the time.
Bachelor’s degree in Computer Science, Data Science, Statistics, Engineering, Finance, Analytics, Statistics, or a related quantitative discipline.
Expertise in manipulating large data sets, interpreting data trends, and using disparate data sources and tools.
Minimum 5 years of experience in data analysis, BI solution development, or AI solution development.
Embrace a culture of always testing, always learning, and proven ability to quickly learn new applications, processes, and procedures.
Experience working with contact center technologies (WFM, CCaaS, KMS, LMS) is a plus.
Proven ability to communicate complex analytical concepts to non-technical audiences and senior leadership.
Strong analytical and critical thinking skills with a focus on structure, logic, and clarity.
Proven ability to gather requirements, map processes, and translate them into functional AI-enabled solutions.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

sponsorship: not eligible at this time.

Security clearance

Information not given or found

Company

Overview

A leader in innovation, transforming everyday spaces with smart, functional products.
Focused on creating sustainable solutions that enhance the way people live, work, and play.
With decades of experience, the company has pioneered advancements in home hardware, kitchen, and bath industries.
Their product lines include iconic brands that redefine comfort, performance, and design.
From high-end kitchen systems to innovative home security technologies, Fortune Brands is at the forefront of next-gen solutions.
Known for its strong financial growth, the company continues to expand its reach globally with cutting-edge designs.
They have a history of pushing boundaries with both traditional and digital product offerings.

Culture + Values

Purpose: "We Elevate Every Life by Transforming Spaces into Havens."
Blueprint Behaviors: "Think Big, Learn Fast; Work It Together; Make the Hard Call."
Strategic Drivers: "Brands that Create Impact; Partner that Sets the Pace; Ecosystems that Change the Game; Fuel that Powers our Purpose."
High standards: core values include integrity and accountability (from Code of Business Conduct and Ethics).
Operating model focus areas: category management, global supply chain excellence, business simplification, digital transformation.

Environment + Sustainability

30% by 2030

Carbon Emissions Reduction

Aims to reduce Scope 1 & 2 carbon emissions by 30% from 2022 baseline by 2030.

50% by 2030

Renewable Energy Offset

Target to offset 50% of electricity usage with renewable sources by 2030.

1.4m kWh

On-Site Solar Generation

Generated 1.4 million kWh of solar energy in 2023 across three sites, with one more site expected by 2025.

1 Trillion Gallons

Water Conservation Goal

Aimed to save 1 trillion gallons of water by 2030; achieved ~257 billion gallons by 2023.

2,000 Tons

Ocean Plastic Repurposed

Target to repurpose 2,000 tons of ocean plastic by 2030; achieved ~750 tons by 2023.

Signed virtual power purchase agreement for 60 MW solar in CA, starting early 2028, covering ~68% of 2023 electricity usage.
Fiberon PE composite decking contains ≥94% recycled mixed wood fiber and plastic; recycles ~100 million lbs of plastic annually.
Therma‑Tru doors are ENERGY STAR qualified and designed for energy conservation.
Global TRIR safety record: <1.0 in 2023 (ex‑acquisitions).

Inclusion & Diversity

60% associates

Hourly Production Roles

60% of associates work in hourly production roles, reflecting equitable employment opportunities.

TRIR <1.0

Global Safety Metric

The company maintains a global Total Recordable Incident Rate (TRIR) below 1.0, demonstrating a commitment to a safe and inclusive work environment.

2021 DEI Strategy

Comprehensive Equity Initiative

A comprehensive diversity, equity, and inclusion (DEI) strategy was launched in 2021, informed by global employee engagement surveys and actionable outcomes.

First ESG-linked Goals

2021 Implementation

The company introduced its first environmental, social, and governance (ESG)-linked DEI goals in 2021, emphasizing transparency and accountability in diversity and inclusion efforts.

Associate Resource Groups (ERGs) support inclusivity and authentic self-expression.
Women representation: Board composition above benchmark for manufacturing companies (as of May 7, 2024).

Articles

Careers

Press Releases

Investor FAQs

Role

Description

ai development

prompt management

reporting automation

data integration

ai governance

analytics strategy

Develop and maintain AI agents, including AI prompt editor management.
Oversee and improve contact center reporting processes and strategy with the objective to improve actionable insights available to contact center agents and leadership.
Partner with the corporate Data & Analytics organization to improve access to contact center data and insights across the organization.
Collaborate with contact center, IT, and app leaders to deploy solutions to improve consumer experience.
Participate in long-term strategy planning as AI and analytics thought leader.
Collaborate with the corporate AI Governance organization to manage AI solutions within corporate policies.
Develop data analytics capabilities within contact center organization to optimize business performance, improve consumer experience, and identify opportunities for AI and automation.
Stay informed on trends in AI, machine learning, and data analytics with a focus on continuous improvement.
Lead and execute AI initiatives for FBIN Consumer Service contact center organization, including both consumer-facing and internal-focused generative and agentic AI solutions.

Requirements

bachelor's

data analysis

5+ years

contact center

communication

analytical thinking

Ability and willingness to travel up to approximately 10% of the time.
Bachelor’s degree in Computer Science, Data Science, Statistics, Engineering, Finance, Analytics, Statistics, or a related quantitative discipline.
Expertise in manipulating large data sets, interpreting data trends, and using disparate data sources and tools.
Minimum 5 years of experience in data analysis, BI solution development, or AI solution development.
Embrace a culture of always testing, always learning, and proven ability to quickly learn new applications, processes, and procedures.
Experience working with contact center technologies (WFM, CCaaS, KMS, LMS) is a plus.
Proven ability to communicate complex analytical concepts to non-technical audiences and senior leadership.
Strong analytical and critical thinking skills with a focus on structure, logic, and clarity.
Proven ability to gather requirements, map processes, and translate them into functional AI-enabled solutions.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

sponsorship: not eligible at this time.

Security clearance

Information not given or found

Company

Overview

A leader in innovation, transforming everyday spaces with smart, functional products.
Focused on creating sustainable solutions that enhance the way people live, work, and play.
With decades of experience, the company has pioneered advancements in home hardware, kitchen, and bath industries.
Their product lines include iconic brands that redefine comfort, performance, and design.
From high-end kitchen systems to innovative home security technologies, Fortune Brands is at the forefront of next-gen solutions.
Known for its strong financial growth, the company continues to expand its reach globally with cutting-edge designs.
They have a history of pushing boundaries with both traditional and digital product offerings.

Culture + Values

Purpose: "We Elevate Every Life by Transforming Spaces into Havens."
Blueprint Behaviors: "Think Big, Learn Fast; Work It Together; Make the Hard Call."
Strategic Drivers: "Brands that Create Impact; Partner that Sets the Pace; Ecosystems that Change the Game; Fuel that Powers our Purpose."
High standards: core values include integrity and accountability (from Code of Business Conduct and Ethics).
Operating model focus areas: category management, global supply chain excellence, business simplification, digital transformation.

Environment + Sustainability

30% by 2030

Carbon Emissions Reduction

Aims to reduce Scope 1 & 2 carbon emissions by 30% from 2022 baseline by 2030.

50% by 2030

Renewable Energy Offset

Target to offset 50% of electricity usage with renewable sources by 2030.

1.4m kWh

On-Site Solar Generation

Generated 1.4 million kWh of solar energy in 2023 across three sites, with one more site expected by 2025.

1 Trillion Gallons

Water Conservation Goal

Aimed to save 1 trillion gallons of water by 2030; achieved ~257 billion gallons by 2023.

2,000 Tons

Ocean Plastic Repurposed

Target to repurpose 2,000 tons of ocean plastic by 2030; achieved ~750 tons by 2023.

Signed virtual power purchase agreement for 60 MW solar in CA, starting early 2028, covering ~68% of 2023 electricity usage.
Fiberon PE composite decking contains ≥94% recycled mixed wood fiber and plastic; recycles ~100 million lbs of plastic annually.
Therma‑Tru doors are ENERGY STAR qualified and designed for energy conservation.
Global TRIR safety record: <1.0 in 2023 (ex‑acquisitions).

Inclusion & Diversity

60% associates

Hourly Production Roles

60% of associates work in hourly production roles, reflecting equitable employment opportunities.

TRIR <1.0

Global Safety Metric

The company maintains a global Total Recordable Incident Rate (TRIR) below 1.0, demonstrating a commitment to a safe and inclusive work environment.

2021 DEI Strategy

Comprehensive Equity Initiative

A comprehensive diversity, equity, and inclusion (DEI) strategy was launched in 2021, informed by global employee engagement surveys and actionable outcomes.

First ESG-linked Goals

2021 Implementation

The company introduced its first environmental, social, and governance (ESG)-linked DEI goals in 2021, emphasizing transparency and accountability in diversity and inclusion efforts.

Associate Resource Groups (ERGs) support inclusivity and authentic self-expression.
Women representation: Board composition above benchmark for manufacturing companies (as of May 7, 2024).

Articles

Careers

Press Releases

Investor FAQs