OPERATIONS - SENIOR PROPERTY MANAGER

Description

• Review and monitor maintenance and planned capital expenses at facilities. Ensure that our assets remain in good standards and are a positive representation of the NSA Storage brands.
• Conduct monthly auctions and ensure compliance with current state lien laws.
• Conduct monthly audits of each store to ensure all bank records and tenant accounts are accurate and company policies are being followed.
• Ensure all facilities and employees adhere to company safety standards, operational procedures, and meet financial goals.
• All work must be done in accordance with safety regulations and applicable safety policies and standards.
• Develop, performance manage, and mentor team members. Coach the team to ensure they provide excellent customer service focused on retaining customers and building rapport with new customers.
• Host and/or attend virtual meetings, supporting a culture of being on camera when possible.
• Create monthly schedules to support the needs of the business and cover shifts when needed.
• Partner with our Recruiting Department and interview for open positions.
• Foster a culture that demonstrates the core values of National Storage Affiliates of INTEGRITY, ACCOUNTABILITY, HUMILITY, COMPASSION with team members at all levels.
• Host and/or attend virtual meetings that occur on a set schedule: Weekly, Bi-Weekly, Monthly, Bi-Monthly, Quarterly, and Annually. Host and/or attend impromptu meetings as the need arises.
• Ensure that your team members complete their new hire training and are compliant in completing ongoing employee training.
• Work Monday-Friday from 9am to 6pm and at least one Saturday per month from 9am to 5pm. May be on call during off Saturdays and Sundays.
• Ensure all facilities and team members adhere to company safety standards, operational procedures, and meet financial goals.
• Oversee the overall management of multiple self-storage facilities. This includes supervising multiple team members, i.e., you will lead people. Typically, you will oversee approximately 5 self-storage locations, each with 1 or more employees. NSA stores are typically open 5-6 days per week, and our Senior Property Managers are expected to be in the field five (5) days per week, working a daily onsite shift per a rotating schedule among the stores they support, while managing the team and facilities. The rotating onsite shift schedule will include at least one Saturday per month.
• Ensure stores are staffed, properties are clean, customers are attended to, and calls are answered.

Requirements

• Multi-unit property management experience preferred.
• Accurate record keeping and filing. Proficient math skills for auditing purposes, cash handling experience.
• Must have a reliable vehicle, a valid driver's license, and insurance.
• Management experience of a team of employees.
• Physical activity including, but not limited to, extensive walking, walking on incline, walking on decline, extensive use of stairs, lifting up to fifty (50) pounds. Physical Requirements: Ability to walk outside for several hours with team members, including during inclement weather, ability to climb multiple flights of stairs, ability to lift storage unit doors, ability to climb ladders (when appropriate per policy), clean units, and pull weeds. Must be able to cut property locks for auctions and other needs for lock cuts.
• Must be able to pass and maintain a clean criminal background check.
• Excellent time management and multi-tasking skills utilizing cadence of calendars and schedules.
• Excellent customer service, sales experience, phone skills, organizational skills, computer skills, including Microsoft Office: Outlook, Teams, PowerPoint, Word, Excel, and Power BI.
• Must live within 20 miles of the area for this specific job posting or be open to relocating to within 20 miles of the geographical area for this specific job posting.
• Travel by car to storage facilities within the support area and physically inspect properties. Travel Requirements: Ability to travel by rental vehicle or personal vehicle (when appropriate by policy) to properties, and on an airplane when required. Must be in the market 100% of working days per month. This includes overnight travel and out-of-state travel in some cases. On-site presence in properties within the support area five (5) days per week per a rotating schedule.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance