Wholesale Service Desk Technical Advisor

Description

The role works a 06:00‑14:30 shift (one day ending at 14:00) Monday‑Sunday on a five‑week pattern with two days off in lieu. As a Technical Advisor on the Wholesale Service Desk, you will help manage the water supply network, investigating and escalating issues such as no water, low pressure, or taste and smell problems.

• Assess customer water‑supply issues to prioritize field‑team work.
• Communicate network interruptions and provide updates via website and telephone.
• Resolve customer enquiries received by email or telephone.
• Update customer accounts after each contact for accurate records.
• Follow‑up with customers after investigations or works to ensure service completion.
• Maintain up‑to‑date knowledge using available tools and resources.
• Build relationships with peers to enhance teamwork and productivity.
• Attend and contribute to team meetings.

Requirements

South East Water is committed to diversity, inclusion and equal opportunity throughout recruitment, employment and career progression. Candidates must have the legal right to work in the UK and will be subject to background, identity and reference checks; recruitment agencies must obtain explicit invitation before submitting candidates.

• Work from the Snodland office at least two days weekly, with adequate home‑office internet.
• Hold GCSE Maths and English at grade 4/C or equivalent.
• Communicate positively in a busy environment and make quick decisions while multitasking.
• Demonstrate strong computer skills across multiple systems.
• Provide excellent written and verbal communication.
• Exhibit a strong customer‑service focus and determination to resolve issues.

Benefits

You will join a supportive, team‑focused environment where coaching and cross‑department exposure are encouraged, allowing you to deepen your knowledge of water delivery and related challenges. Outstanding performance can increase earnings by up to £1,800 annually, and the team celebrates achievements through social and wellbeing events.

The salary is £24,810.59 plus a 10% out‑of‑hours uplift, with the potential for additional performance‑based earnings. Serving 2.3 million customers across 9,000 miles of pipe, the company offers a meaningful purpose and a chance to contribute to a sustainable water supply.

• Benefit from a stakeholder pension scheme with up to 10% employer contribution.
• Receive 5 weeks holiday plus bank holidays, increasing to 6 weeks with service length.
• Utilise flexible annual leave policy to buy or sell holiday.
• Take advantage of paid volunteering days, cycle‑to‑work scheme, health cash plan, life assurance, and wellbeing benefits.
• Earn up to £1,800 extra per year by meeting personal objectives and customer‑satisfaction targets.

Training + Development

Interview process

Visa Sponsorship

Security clearance