Description
preventative maintenance
hvac troubleshoot
appliance repair
property inspections
guest support
vendor coordination
As a Service Technician for short-term rentals, you’ll play a key role in ensuring our homes are functional, clean, and stocked (FCS), safe, and guest-ready. You’ll respond to urgent in-stay needs, perform routine inspections and preventative maintenance, and work closely with the Team Lead, Back of House and Back of House Coordinator to manage tasks, supplies, and vendor relationships.
- Support turnovers and readiness work, including light patching, assembly, and touch-ups
- Follow brand and safety standards in every home
- Respond promptly to guest-reported issues during stays, resolving them quickly and professionally
- Complete preventative and routine maintenance tasks, including HVAC troubleshooting, appliance repair, light plumbing and electrical work, and basic cable/Wi-Fi resets
- Coordinate with the Back of House Coordinator on inventory, work orders, vendor support, and scheduling
- Conduct property inspections to identify and document potential issues before they impact the guest experience
- Ensure documentation is accurate and submitted in a timely manner for each job completed
- Collaborate with Hospitality Ops team members to ensure homes meet FCS expectations
Requirements
hvac certification
digital workorder
driver’s license
3+ years
problem solving
customer service
Travel Required
Any offer of employment is conditioned upon the successful completion of a background investigation.
Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.
This role requires a well-rounded maintenance skillset and a service mindset. You’ll be part of the local Back of House team and work across multiple homes within your assigned market.
- Communicate professionally with the Team Lead, Back of House and other local team members
- Calm, professional demeanor with a customer service mindset
- Valid driver’s license and reliable transportation required
- Familiarity with digital work order systems and mobile task apps
- Able to work evenings, weekends, and participate in on-call rotation
- Comfortable with physically demanding work and frequent travel between homes
- 3+ years of maintenance experience, ideally in hospitality, vacation rental, or residential property management
- Strong troubleshooting and problem-solving skills across multiple home systems
- HVAC Type II Certification preferred but not required
Benefits
Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.
Competitive & Unique Benefits Package
Compensation may be adjusted based on experience, skills, and interview performance.
As the leading end-to-end investment platform for single-family rental homes, our mission is to make real estate investing radically accessible, cost effective, and simple. Our short-term rental (STR) business extends this mission into hospitality, delivering seamless guest experiences while maximizing returns for homeowners.
- Regular travel between properties within the local market
- Generous PTO Policy
- Paid Parental Leave
- Volunteer Time Off
- Health, dental, vision insurance, and more
- 401k Program
- 12 Paid Holidays
- Work & Wellness Stipend as $100/month for tools and equipment
Training + Development
Information not given or found
