E11EVEN - Director of Revenue Mgmt

Description

• Responsible for the daily room inventory management process and daily pricing process.
• Manage and communicate group cut off dates and verify pick up to actual block and cut-off dates.
• Perform unconstrained demand analysis to determine optimal business mix.
• Review Agency 360 reports for trends, booking windows and sources of business as well as rates compared to competition.
• Ensure accuracy from the daily Flash Report. Review actual performance versus Potential performance.
• Communicate any strategy changes or update any calendars for the sales team to use.
• Prepare annual Rooms revenue budget.
• Responsible for Digital Marketing such as pay per click campaigns, e-mail blasts, GDS advertising, etc.
• Establish hotel pricing levels in all segments and all room types.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Ensure all distribution channels have correct content and pricing.
• Analyze local events and activities and project the effect of opportunities they create.
• Responsible for the maintenance of any software programs which contribute to the management of rooms revenue, including the CRS, RMS, PMS and Sales & Catering system.
• Chair weekly Revenue Strategy meetings in order to formulate and disseminate strategies and tactics. Ensure that prior decisions are re-visited in this forum in order to evaluate their effectiveness and promote learning.
• Develop and maintain a close relationship with the market manager of all OTAs to maximize the opportunities with these channels.
• Attend all hotel required meetings and trainings.
• Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Review volume account production with Transient Sales Manager and Director of Sales.
• Oversee process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the Sales department. Ensure that process enables high speed of response while maximizing profits.
• Complete all required month end reports with detailed analysis. If necessary, complete action plans for the property to follow to create additional production/revenue.
• Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach.
• Prepare and present monthly and or quarterly presentations to ownership.
• Establish and communicate sales strategy for day, week, month and rolling 12 months.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Analyze prior night successes: Did the hotel sell out? Were the right decisions made for overselling? Address the opportunities in Highgate Hotel Business Review (HHBR) morning meeting.
• Actively develop all subordinates, ensuring that they have opportunities to grow their Revenue Management and leadership skill base through personal attention, internal/external training and participation in industry events.
• Develop and maintain relationships with other market Directors of Revenue to create a network of peers in your community
• Responsible for all short and long term forecasts including Weekly Forecasts, 30 60 90 Forecasts, In the month forecasts, and Full year forecasts.
• Maintain a warm and friendly demeanor at all times.
• Monitor RevPAR index on STR report and provide critical analysis of performance on weekly and monthly basis.
• Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management.

Requirements

• Minimum of 4 years experience in the Revenue Management field
• Excellent time management skills
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Ability to communicate clearly both verbally and in writing
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to maintain confidentiality of information.
• Proficient in Microsoft Excel, Word, Power Point
• In-Depth knowledge of all industry reports such as STR, Agency 360, Demand 360, OTA Insights etc.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Understand the macro and micro-economic variables affecting supply and demand in the local marketplace and use this knowledge to create accurate operational and financial room revenue forecasts.
• Ability to work quickly in a high-pressure & high stress environment
• Exceptional with details and follow up
• Bachelor’s Degree

Benefits

• Flexible and long hours sometimes required.

Training + Development

Interview process

Visa Sponsorship

Security clearance