Service Coordinator

Description

• Create and bill service tickets.
• Process lien waivers.
• Answer in-person, phone, fax, and email inquiries and obtain information for customers and internal departments
• Assist in management of administrative aspects of service department including filings, documentation, invoicing, past due account reporting, customer service, estimating and sales reporting, signature requests, lien waivers, certificates of insurance, permits, etc
• Call customers as needed.
• Update electronic information in company software, for accuracy and completeness
• Assist with all departmental needs relating to service operations, customer service, sales, or general administration
• Assists with project management, including labor tracking, permits, contract coordination, purchasing, lien waivers, etc

Requirements

• Superior Listening and Communications Skills
• Documentation Skills
• Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates
• Problem Solving Ability with the ability to manage difficult customers
• Bilingual a plus
• Microsoft Office Excel and Word
• High School Diploma or equivalent, college preferred
• Ability to multi-task
• Prior customer service experience working inthe construction field ideal

Benefits

• Hourly Rate: $18/hour + Dependent on experience
• Monday thru Friday 8am to 5pm occasional OT
• Non- Exempt (Hourly)

Training + Development

Interview process

Visa Sponsorship

Security clearance