Account Executive

As an Account Executive (AE) for DMG, you will play a crucial role in driving our business growth by identifying and acquiring new clients within the facility management sector. As an AE, you will be responsible for generating new business opportunities, nurturing client relationships, and ensuring client satisfaction within the facility management space. This role involves a combination of sales prospecting and account management to achieve revenue targets and deliver exceptional service. The position relies heavily on an inside sales motion with an elevated level of customer touches expected. This position manages and operates its own book of business and can build operational support when volume hits numbers which support that investment.

• Conduct market research to understand client needs and industry trends.
• Monitor and ensure the quality and efficiency of service delivery, addressing any issues promptly.
• Collaborate with teams to allocate resources effectively and optimize service delivery.
• Understand clients' facility management needs and tailor solutions to meet their specific requirements.
• Conduct regular check-ins to assess client satisfaction and gather feedback.
• Supervise and lead operational teams responsible for delivering facility management services once P&L supports a team.
• Provide accurate reporting and performance metrics to senior management.
• Prepare and deliver compelling sales presentations and proposals to clients.
• Build and nurture strong, long-term relationships with existing clients.
• Coordinate with Marketing, Operations, and Customer Service teams to ensure alignment with overall business objectives.
• Collaborate with the Manager of Business Development to set and achieve sales targets and revenue goals.
• Serve as the primary point of contact for client inquiries and requests.
• Communicate effectively with internal teams to ensure alignment of client needs and operational requirements.
• Provide insights and feedback on market intelligence, competitor activities, and client needs.
• Manage operations amongst your clients until such a time you build an operations team to support your P&L.
• Develop and implement process improvements to enhance operational efficiency.
• Prospecting and Lead Generation by identifying and researching potential clients and market segments within the facility management industry.
• Develop and maintain a robust sales pipeline of prospective clients.
• Address client concerns and resolve issues in a timely and satisfactory manner.
• Prepare and deliver regular reports and updates to clients on performance and account status.
• Negotiate contracts and agreements with clients, ensuring compliance with company policies.
• Prepare and maintain operational budgets, tracking expenses and revenue.
• Maintain accurate records of sales activities and client interactions in Sales Force.

• Bachelor's degree in business, marketing, or a related field.
• Strong tactical thinker with proven ability to link strategies and objectives to tactics. Foster change, incorporate innovation, and implement strategies throughout all levels of the organization.
• Heavy outbound cold calling and inside sales motion. Key performance indicators tied to customer contacts and bookings.
• 2-5+ years’ proven experience in inside sales, preferably in facility management or related industries.
• Strong understanding of facility management services and industry best practices.
• Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook).
• Strong leadership and team management skills.
• Experience and understanding of how to navigate midsize and small customer organizations to gain access to key individuals, management, and purchasing decision makers.
• Exceptional client relationship management skills.
• Ability to meet the in-person requirements of the team and/or business needs.
• Valid Driver’s License.
• Proficiency in using Salesforce and other CRM type software.
• Track record of Sales Excellence through prospecting, influencing, negotiating, and closing new business opportunities with financial acumen with budget management experience.
• Ability to manage the stress of a fast-paced environment.
• Ability to work in an entrepreneurial environment and work as part of a go-to-market team.
• Excellent oral and written communication skills, multi-task oriented, and extremely strong public speaking skills.

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

• Health, dental and vision coverage on day 1.
• Open PTO plan
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Limited business travel when required to support accounts and new business growth.
• Paid time off to volunteer.