Associate Product Support Engineer
Abb
Technical support engineer troubleshooting B&R hardware/software for customers.
16 days ago ago
Entry-level
Full Time
Alpharetta, GA
Office Full-Time
Company Size
105,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Turnkey
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
troubleshooting
documentation
case management
technical training
demo hardware
product knowledge
- Create and maintain technical documentation, including troubleshooting guides and knowledge base content.
- Continuously identify process and product improvement opportunities through engineering analysis and customer insights.
- Begin as a trainee within B&R trainee program to learn what B&R has to offer in both hardware and software solutions.
- Develop a strong technical understanding of company products to deliver expert-level support and guidance.
- Provide detailed technical feedback to R&D and Product Management to improve product design, reliability, and usability.
- Partner with Sales and Application Engineering to define product specifications, build demo hardware, and support customer visits or field evaluations.
- Diagnose, troubleshoot, and resolve complex hardware and software issues for customers and partners.
- Manage and document all support cases using engineering tools such as Jira and Confluence.
- Deliver technical training for customers and internal teams to ensure effective product adoption and operation.
- Collaborate with cross-functional engineering and development teams to analyze root causes, escalate issues, and drive long-term solutions.
What you bring
motion control
ladder diagram
rtos
engineering degree
problem solving
us authorized
- Interest and/or exposure in the following areas are preferred: motion control systems, programming languages (ladder diagram, structured text), Windows operating systems, real-time operating systems, PC- and PLC-hardware applications, mechanical and electrical systems and physics; Application development experience in a high-level language preferred
- Problem-solving and critical thinking skills
- Bachelor’s Degree in Engineering (Electrical, Mechanical, Mechatronic, Computer Engineering or related technical field preferred).
- Excellent written/verbal communications skills and customer service skills
- Ability to work efficiently both independently and as a part of a decentralized team
- Domestic and international travel; up to 10% in North America; occasional International. Travel can include short-notice service trips (1-5 day duration, typically less than 3 days). In addition, occasional training or internal meetings at other company locations; valid US passport with no travel limitations is required.
- Applicants must be authorized to work permanently in the US without sponsorship now or in the future
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- must be authorized to work permanently in us without sponsorship.
Information not given or found
People also searched
Technical Writer Jobs in Alpharetta United StatesSoftware Engineer Jobs in Alpharetta United StatesAutomation Engineer Jobs in Alpharetta United StatesCustomer Service Jobs in Alpharetta United StatesControl Systems Engineer Jobs in Alpharetta United StatesMechatronics Engineer Jobs in Alpharetta United StatesSystems Engineer Jobs in Alpharetta United StatesTechnical Coordinator Jobs in Alpharetta United States
Company
Overview
Founded 1883
Year established
The company was established in 1883, marking the beginning of its journey as a global technology leader.
- A global technology leader with a rich history of innovation.
- Focuses on electrification, automation, robotics, and digitalization for global industries.
- Delivers solutions to improve productivity, energy efficiency, and sustainability.
- A key player in sectors like utilities, transportation, manufacturing, and infrastructure.
- Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions.
- Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.
- Customer orientation
- Innovation
- Collaboration
- Sustainability
- Integrity
- Accountability
2050
Net Zero Commitment
Aim to achieve net zero carbon emissions across operations and supply chain.
- Sustainability at the core of business model
- Reduction of CO2 emissions in operations and supply chain
- Committed to renewable energy
- Energy efficiency solutions for customers
- Increased use of recycled materials in products
- Support for the UN Sustainable Development Goals
24% Women Leadership
Gender Diversity in Leadership
Percentage of leadership positions held by women in the organization.
30% Target by 2025
Target Goal for Women
Aim to increase women in leadership roles to 30% by 2025.
- Partnerships with global organizations to promote inclusion
- Focused efforts on empowering women in technical fields
- Promotion of a culture of respect and equal opportunity
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio