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IT Support Technician I
Bnbuilders
Entry-level IT technician supporting desktop, laptop, and mobile devices for a construction company.
13d ago
$60,000 - $70,000
Entry-level, Junior (1-3 years)
Full Time
Seattle, WA
Office Full-Time
Company Size
500 Employees
Service Specialisms
Preconstruction
Self‑Perform Work
Special Projects Group
Sustainable Construction
Vendor Diversity
Virtual Design & Construction
Design‑Build
Integrated Project Delivery
Sector Specialisms
Life Sciences
Biotech
Data Center
Healthcare
Education
Technology
Retail
Hospitality
Role
What you would be doing
level 1 support
onboarding
software deployment
hardware tracking
system maintenance
software support
- Create, document, and manage Level 1 support tickets, escalating to Tier 2 when necessary.
- Lead Onboarding Orientations to our new hires.
- Support the installation and configuration of company-approved software across all user devices.
- Track, manage, and update hardware inventory records for both incoming and outgoing IT assets.
- Assist with routine patching and maintenance of end-user equipment, ensuring compliance with the latest updates (OS, firmware, antivirus, drivers, and approved software).
- Image, configure, and deploy desktop computers, laptops, and mobile devices for new users or hardware refreshes.
- Serve as the first point of contact for walk-up support inquiries and assist users with basic IT issues.
- Develop and maintain end-user documentation and knowledge base (KB) articles.
- Provide technical assistance for video conferencing systems and meetings.
- Participate in internal IT team meetings and contribute to process improvement discussions.
- Provide remote and onsite support for common software-related issues, including productivity tools and construction-specific applications.
- Deliver basic training to end users on tools, applications, and IT policies to improve technology adoption and reduce support requests.
What you bring
active directory
comptia a+
windows os
zendesk
communication
collaborative
- Familiarity with Windows OS, Microsoft 365, mobile platforms (iOS/Android), and basic networking.
- Exposure to Active Directory and endpoint management tools (e.g., Entra, Intune, ADManage).
- 1+ year of experience in a help desk, desktop support, or similar IT support role.
- CompTIA A+ is a plus.
- Ability to work independently and collaboratively in a team environment.
- Strong organizational and time management skills.
- Basic understanding of cybersecurity and compliance best practices.
- Familiarity with IT asset management systems and ticketing tools (e.g., Zendesk, Freshservice).
- Able to adapt to a fast-paced environment within the construction field.
- Excellent communication skills, both verbal and written.
- Experience working in or supporting IT for construction or field-based industries.
- High school diploma or equivalent; Associate’s degree or technical certification in IT-related field preferred.
- We are proud to be an employee-owned company. This means you get an ownership stake in BNB through a benefit called an Employee Stock Ownership Plan (ESOP). It's 100% company-funded and is invested in BNBuilders stock. You can participate in this long-term plan after you complete 1 year of service (with at least 1,000 hours).
- Paid parental leave.
- Annual discretionary bonus based on company profitability and your manager's assessment of your performance.
- 10 paid holidays each year.
- Company-paid short and long-term disability plans, group life insurance, and AD&D plans.
- Sick leave accrued at 1 hour of sick leave for every 30 hours worked with an annual carryover of 80 hours.
- A 401(k) savings plan under which BNB matches the first 3 percent of your deferral with a 100% match and the next two percent with a 50% match for a total matching contribution of 4% of your pay. You are immediately 100% vested in all contributions (including BNB match). We provide both traditional (pre-tax) and Roth (post-tax) contribution options.
- Group medical, vision, and dental insurance, including a choice of two benefit plans - a PPO plan and a High Deductible/ Health Savings Account plan with company contribution to HSA.
- Vacation accrued on a weekly basis at a full-time annualized equivalent rate of 15 days (3 work weeks) per year.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- company conducts background checks on new hires
Company
Overview
- Founded with a commitment to delivering exceptional, high-quality construction services.
- Experienced in managing large-scale, complex projects across diverse industries.
- Specializes in commercial, institutional, and public sector developments.
- Known for a client-focused approach and a track record of successful project completions.
- Has built a reputation for innovative construction solutions, timely deliveries, and safety.
- Works on a range of project types, from office buildings to educational institutions and public infrastructure.
- A trusted partner for both private sector and government clients, bringing extensive expertise to every project.
35 Events
Community Involvement
The company supports local communities through various events and partnerships.
30 Organizations
Community Partnerships
Coordinates efforts with multiple organizations to drive community impact.
2,350+ Hours
Employee Service
Employees dedicate significant time to community service initiatives.
First Contractor
Climate Commitment
Pioneers in sustainability by signing The Climate Pledge.
- 100% Employee-owned builder
- Collaborative and project-first mentality supported by comprehensive preconstruction services, creative solution development, utilization of technology, and a passion for building
- Guiding Principles: Community, Diversity, Innovation, Knowledge, Safety, Sustainability
- Innovation: Virtual Design & Construction is an integral part of our approach
- Knowledge: Provides ongoing education and training throughout careers
- Safety: 'Safety is our number one priority' with a focus on total worker health
- Sustainability: 'Hands down, Earth is our favorite planet'
50% Carbon Reduction
By 2030
Pledged a 50% reduction in carbon emissions by 2030.
75+ LEED Projects
Since 2015
Completed over 75 LEED-certified projects with 69% achieving LEED Gold or higher.
2040 Net-Zero
Emissions Target
Committed to achieving net-zero emissions for both corporate and construction operations by 2040.
30% Waste Reduction
By 2030
Aimed to reduce waste by 30% by 2030 as part of interim goals.
- Signatory to Amazon Climate Pledge; first US GC to sign
- Salmon-Safe accredited: zero dirty water leaves jobsites; onsite treatment; non-toxic materials near waterways
- Member of Contractor’s Commitment focusing on carbon, jobsite wellness, waste, water, materials
- Achieved corporate carbon neutrality in 2020 via verified carbon offsets; in 2021 initiated jobsite metering baseline
- Advocates prefabrication, modularization, mass timber, deconstruction/salvage/reuse
- Committed to fostering, cultivating and preserving diversity, equity and an inclusive culture
- Diversity pledge integrated into all policies: recruitment, compensation, development, promotions, transfers, social/recreational programs
- Internal DEI committee with regional and departmental representation, focused on policy recommendations and employee well-being
- Women in Construction program: roundtables, training, social events, community service, includes clients/subcontractors
- Next Generation Builders: college internships, community outreach, Construction Fundamentals course, apprenticeship mentorship, scholarships, school presentations
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