IT Director, North America

Description

• Ensure high availability, performance, and security of all IT systems and infrastructure.
• Serve as the primary IT leader for North America, acting as a bridge between regional operations and global IT governance.
• Evaluate, recommend, and implement new technologies to enhance infrastructure and support business objectives.
• Update, inform and apply safety guidelines
• Oversee and participate in the management and support of multiple ERP systems, ensuring integration, reliability, and scalability.
• Develop and maintain strong and effective business relationships with NAM teams and the key corporate Socomec leaders
• Plan and deliver complex IT projects, including infrastructure upgrades, ERP rollouts, and automation initiatives.
• Assess risks at the earliest stage and implement the appropriate means of prevention
• Provide effective performance feedback, encouragement, and recognition to direct reports and across functional areas
• Drive organizational change by promoting digital adoption and fostering a technology-forward culture.
• Lead, mentor, and develop a geographically distributed IT team (helpdesk, network/infrastructure, ERP, automation) across Canada and the USA.
• Manage relationships with external vendors and service providers, including contract negotiation and performance evaluation.
• Prepare and manage the annual IT budget for North America, ensuring cost-effective delivery of IT services.
• Collaborate with Corporate Safety department as needed
• Develop and promote a culture of prevention across the IT organization
• Strategic Talent Management: lead, develop, mentor, and engage direct reports to consistently meet goals
• Act as a senior technical expert, directly engaging in the design, deployment, troubleshooting, and optimization of IT infrastructure (networks, servers, storage, cloud platforms, security).
• Develop and execute the North American IT strategy in alignment with global objectives and regional business needs.
• Collaborate with business leaders to gather requirements, define project scope, and ensure successful delivery.
• Lead automation initiatives to improve efficiency, reduce manual effort, and support business growth.
• Manage resources in response to fluctuating business needs, changing priorities, and unforeseen problems, all in the most efficient manner
• Manages risks; anticipates and communicates in advance any potential issues and their impact.
• Control expenditures, and take appropriate measures to ensure that the overall business plan is achieved
• Ensure compliance with regulatory requirements and industry standards related to IT operations and data security.
• Implement and maintain robust cybersecurity measures to protect sensitive data and systems.
• Work in collaboration with the senior leaders regarding overall business direction, product innovation and value propositions
• Oversee network architecture, cybersecurity, disaster recovery, and business continuity planning.

Requirements

• 10 to 15 years of progressive IT experience, including at least 5 years in a senior IT leadership role within a complex, multi-site environment.
• Resourceful, energetic; self-directed yet able to collaborate effectively.
• Experience working in a global or matrixed organization is highly desirable.
• Strong leadership and communication skills, with the ability to effectively influence and collaborate with stakeholders at all levels.
• Experience in change management, with the ability to drive organizational change and overcome resistance to new ideas.
• Ability to work hands-on while also providing strategic direction.
• Vendor management and contract negotiation skills.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s preferred).
• Strong project management skills, with a track record of delivering complex IT projects on time and within budget.
• Strong experience leading and motivating a team of professionals within a complex environment; encourages and demonstrates accountability.
• Successfully cultivated and managed strong relationships with key stakeholders.
• Is client-centric, proactively anticipates and actions business needs.
• Proven hands-on expertise in IT infrastructure, network architecture, and ERP systems (multiple platforms).
• Experience leading distributed teams across multiple locations.
• Ability to travel to international destinations; must possess and maintain a valid passport for international travel.
• Must possess and maintain an unrestricted valid driver’s license.
• Advanced technical skills in infrastructure, networking, cloud platforms, and ERP systems.
• Strong analytical and problem-solving abilities.
• Deep knowledge of cybersecurity, compliance, and IT best practices.
• Must be available for business travel to international locations.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance