Community Account Specialist

Description

• Ensures compliance of company money management and accounts receivable policies and procedures.
• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Completes accounting responsibilities including revenue management, and timely processing of Deposit Accounting and Accounting Month End.
• Responsible for the collection process, ensuring accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
• Assist with other ad hoc requests and reports as needed.
• Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status. Resolves customer escalations in a timely and accurate manner.
• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
• Ensure systems are kept up to date and accurate for data integrity and reporting purposes.
• Maintain the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication. Be a team player.

Requirements

• Ability to exercise initiative.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations.
• Ability to support legal proceedings for unpaid rent, including the unlawful detainer, small claims, and eviction processes.
• Must have a valid driver's license.
• Availability to work a flexible schedule, including weekends.
• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods, with regular need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time. Involves the use of standard office equipment such as computers, phones, and printers.
• Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.
• Highly organized and demonstrated project management skills.
• High school diploma or equivalent required. College degree preferred.
• One year’s experience in a customer service environment preferred.
• Ability to meet all job requirements and assignments.
• Travel required for occasional meetings, training, community visits, court appearances.
• Regular, consistent, and timely attendance required.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance