Account Executive

Description

• Supervise and lead operational teams responsible for delivering facility management services once P&L supports a team.
• Manage operations amongst your clients until such a time you build an operations team to support your P&L.
• Prepare and maintain operational budgets, tracking expenses and revenue.
• Build and nurture strong, long-term relationships with existing clients.
• Maintain accurate records of sales activities and client interactions in Sales Force.
• Provide accurate reporting and performance metrics to senior management.
• Coordinate with Marketing, Operations, and Customer Service teams to ensure alignment with overall business objectives.
• Negotiate contracts and agreements with clients, ensuring compliance with company policies.
• Collaborate with teams to allocate resources effectively and optimize service delivery.
• Develop and implement process improvements to enhance operational efficiency.
• Conduct market research to understand client needs and industry trends.
• Conduct regular check-ins to assess client satisfaction and gather feedback.
• Prepare and deliver compelling sales presentations and proposals to clients.
• Develop and maintain a robust sales pipeline of prospective clients.
• Address client concerns and resolve issues in a timely and satisfactory manner.
• Understand clients' facility management needs and tailor solutions to meet their specific requirements.
• Monitor and ensure the quality and efficiency of service delivery, addressing any issues promptly.
• Serve as the primary point of contact for client inquiries and requests.
• Prepare and deliver regular reports and updates to clients on performance and account status.
• Communicate effectively with internal teams to ensure alignment of client needs and operational requirements.
• Provide insights and feedback on market intelligence, competitor activities, and client needs.
• Collaborate with the Manager of Business Development to set and achieve sales targets and revenue goals.
• Prospecting and Lead Generation by identifying and researching potential clients and market segments within the facility management industry.

Requirements

• Ability to work in an entrepreneurial environment and work as part of a go-to-market team.
• Excellent oral and written communication skills, multi-task oriented, and extremely strong public speaking skills.
• Proficiency in using Salesforce and other CRM type software.
• Strong understanding of facility management services and industry best practices.
• 4-7 years’ proven experience in inside sales, preferably in facility management or related industries.
• Heavy outbound cold calling and inside sales motion. Key performance indicators tied to customer contacts and bookings.
• Strong tactical thinker with proven ability to link strategies and objectives to tactics. Foster change, incorporate innovation, and implement strategies throughout all levels of the organization.
• Bachelor's degree in business, marketing, or a related field; MBA preferred.
• Exceptional client relationship management skills.
• Ability to meet the in-person requirements of the team and/or business needs.
• Strong leadership and team management skills.
• Track record of Sales Excellence through prospecting, influencing, negotiating, and closing new business opportunities with financial acumen with budget management experience.
• Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook).
• Ability to manage the stress of a fast-paced environment.
• Experience and understanding of how to navigate midsize and small customer organizations to gain access to key individuals, management, and purchasing decision makers.
• Valid Driver’s License.

Benefits

• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Limited business travel when required to support accounts and new business growth.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.
• Health, dental and vision coverage on day 1.

Training + Development

Interview process

Visa Sponsorship

Security clearance