Digital Services Lead

You will work with cutting-edge technologies to ensure seamless integration, performance, and reliability of digital systems that improve operational insight and productivity for our mining customers.

• Installing, configuring, and supporting Orica and GroundProbe digital systems within Azure cloud environments.
• Providing on-site and remote technical support to ensure reliable system performance and data integrity.
• Managing and optimising databases, data pipelines, and API integrations between digital platforms, Customer systems, and third-party applications.
• Delivering training, demonstrations, and workshops for Customers and internal teams.
• Assisting Sales and Commercial teams with digital capability demonstrations and proposal preparation.
• Supporting commissioning, upgrades, and testing of digital solutions in both surface and underground mining environments.
• Designing, deploying, and troubleshooting network configurations, including Starlink connections, VPN tunnels, and Mikrotik devices.
• Maintaining clear documentation for installations, configurations, and integrations.
• Collaborating with Product Development, R&D, and Support teams to implement improvements and Customer-driven enhancements.

This position combines technical expertise in Azure, networking, and system integration with strong communication and customer engagement skills.

We are seeking a motivated and technically skilled Digital Services Lead to join our GroundProbe Australian Operations team, based in Windsor, QLD. You will be responsible for the installation, configuration, maintenance, and technical support of Orica Digital Solutions and GroundProbe digital platforms at Customer and partner sites.

• Minimum 3+ years’ experience in digital system deployment, cloud and networking, and software support.
• A current passport with unrestricted working rights in Australia
• Cert. IV in Training and Assessment (desirable).
• Excellent communication and stakeholder engagement skills.
• Experience delivering technical training and workshops for diverse audiences.
• Experience in software support, troubleshooting, and digital system deployment.
• Industry certifications in Microsoft Azure and Networking (e.g., MCSE, CCNA, or equivalent).
• Strong background in network setup and troubleshooting, including Starlink, VPN, and Mikrotik routers (highly regarded).
• Solid understanding of LAN/WAN, VLAN, firewall, and routing configuration.
• The ability travel domestically and internationally.
• Proven experience in Microsoft Azure (Virtual Machines, Active Directory, SQL Database).

We are more than just a technology company—we’re a global leader in real-time solutions for mining safety and productivity. As part of the Orica Group, we offer a collaborative environment, cutting-edge innovation, and opportunities to grow your career.