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HVAC Branch Representative
Master
Manage customer relationships, orders, and sales support for HVAC branch.
7d ago
C$50,000 - C$65,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Winnipeg, Manitoba, Canada
Field
Company Size
800 Employees
Service Specialisms
Construction services
Project Management
Engineering
Architecture
Property Development
Design
Technical Services
Turnkey
Sector Specialisms
Residential
Commercial
Industrial
Energy
Geothermal
Air Conditioning
Heating
Ventilation
Role
What you would be doing
call handling
customer service
inventory management
order processing
quotation support
supplier sourcing
- Manage all incoming phone calls and text messages in a professional manner;
- Address customer's concerns and offer the best solution to solve the problem in a timely manner;
- Follow company guidelines, policies and procedures;
- Provide an outstanding customer service in a wholesale distribution environment;
- Conduct physical inventory and maintain inventory accuracy and cleanliness;
- Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
- Build sustainable customer relationships and trust with customers account through open communication;
- Process orders and quotations using different methods and support inside and outside sales team with quotation requests;
- Source parts and/or equipment in collaboration with buying groups and suppliers;
What you bring
professional degree
microsoft office
hvac‑r experience
problem solving
sales
customer service
- Completion of professional degree in refrigeration, heating, ventilation (an asset);
- Ability to multitask, prioritize, and manage time effectively;
- Professional phone manner and customer service skills;
- Ability to respond to emergency after hours call in an on-call rotation;
- Ability to work under pressure unsupervised;
- Good sales abilities and persuasiveness;
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
- Problem solving abilities;
- Post-secondary education (an asset);
- Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
- Excellent verbal and written communication skills;
- Strong work ethic and positive team attitude;
- Ability to operate a forklift, training will be provided as needed;
- Contribution to a collective registered retirement savings plan upon starting your role.
- Medical and dental coverage from day one, along with short and long-term disability protection
- An employee assistance program including psychological, financial, and legal support.
- Reimbursement of professional association membership fees.
- Access to telemedicine from the beginning of your employment.
- Early vacation program.
- Wellness spending account
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a vision to drive innovation in construction and infrastructure.
- Master has built a strong reputation in delivering high-quality and complex projects.
- With decades of experience, the company specializes in both public and private sector projects.
- Key sectors include industrial, commercial, residential, and infrastructure developments.
- The company’s portfolio includes iconic buildings, transportation networks, and large-scale industrial facilities.
- Master’s approach blends engineering expertise, technology, and a collaborative project delivery model.
- Their adaptability and commitment to excellence allow them to handle projects of varying scale and complexity.
- The company’s expertise extends to both urban and rural projects, with a strong presence in major Canadian cities.
- Master continues to expand its capabilities, working on sustainable solutions for future infrastructure.
- Safety is the top priority in every action.
- Results are achieved by focusing on what truly matters.
- Strong relationships are built on trust, respect, and integrity.
- Innovation is embraced to surpass client expectations.
- Collaboration and teamwork are at the heart of success.
- Ownership and accountability are demonstrated consistently.
Net Zero 2050
Carbon Emission Goal
Aims to achieve net zero carbon emissions by the year 2050.
- Committed to sustainability by integrating environmentally responsible practices into all operations.
- Works to reduce energy consumption and improve energy efficiency in all facilities.
- Prioritizes sustainable sourcing and environmentally friendly products.
- Strategies include reducing waste, improving resource efficiency, and minimizing environmental impact across the supply chain.
- Master promotes an inclusive culture where all employees feel respected and valued.
- The company actively works towards improving gender balance in its workforce.
- Gender-related statistics are not publicly available at this time.
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