Project Leader
Veolia North America
Lead utility project planning, execution, delivery; ensure safety, budget, client satisfaction.
8 days ago ago
Expert & Leadership (13+ years)
Full Time
New Orleans, LA
Onsite
Company Size
50,000 Employees
Service Specialisms
Water treatment
Wastewater treatment
Commercial waste collection
Hazardous waste disposal
Energy consulting
Resource recovery
Procurement services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
budget forecast
cost control
safety management
contract management
client relations
process automation
- Customer Obsessed : Build and maintain strong customer relationships, understanding customer needs, requirements, and feedback to incorporate into project deliverables. Administer client contracts to ensure compliance, customer satisfaction, and prompt identification and notification of scope changes. Perform baseline client relations duties, including progress reports and special reports preparation and presentation. Participate in client meetings, special award programs, and professionally handle client service issue resolution. Assist with regulatory agency reports and public relations duties as necessary. Performance measured by Net Promoter Score and participation.
- Provide strategic leadership, coaching, and mentoring to regional personnel.
- Ensure compliance with legal requirements and company policies.
- Build and maintain strong partnerships with customers.
- Participate in project start-up teams.
- Participate in council meetings for the project and neighboring cities/towns to build relationships with prospective clients.
- Evaluate and develop new business opportunities.
- Forecast monthly budget variances.
- Manage contract MBE/WBE/VBE procurement requirements.
- Maintain outstanding relationships with current clients.
- Safety : Lead and nurture a safety culture driven by individual behavior and accountability across the assigned project. Ensure proficiency in the applicability, care, and use of all site-specific, facility-required PPE. Maintain plant compliance with OSHA, State, and Veolia Safety and Environmental Programs.
- Solicit client feedback and respond to customer needs promptly.
- Implement company employee recognition programs and address employee concerns promptly and effectively. Generally supervise a staff of >10 FTEs.
- Interpret contracts to define deliverables and fulfill schedules.
- Ensure customer requirements and deadlines are met.
- Generally responsible for revenue less than $10M.
- Occasional travel for training or meetings.
- Ensure timely collection of receivables.
- Identify and justify capital expenditures partnering directly with the client.
- Develop and present annual budgets for project review.
- Facilitate opportunities for scope expansions, contract extensions, and renewals.
- Seek customer and sales input to gain an intimate understanding of customer needs, problems, and systems.
- Automate processes where possible and capture historical data for future quotes.
- Compliance : Lead efforts to ensure compliant execution of the specific contract for the assigned project site, including adherence to established environmental, safety, operating, and emergency response procedures.
- Attends client meetings (e.g., city council, utility board or internal management).
- Ensure project meets or exceeds financial plans.
- Champion a culture of safety excellence by implementing and enforcing comprehensive safety protocols, procedures, and best practices across the entire project.
- Manage facilities generally >10 mgd, including several worksites or a single large water/wastewater plant.
- Monitor project's financial performance.
- Conduct regular safety training programs and promote individual accountability for safe work practices.
- Monitor and report on project safety performance metrics, including incident rates and near-misses.
- Cost Effective : Hold responsibility for budget preparation and implementation of cost control measures. Forecast budget, staffing, and equipment needs. Demonstrate proficiency in spreadsheet and database software, optimizing technology and systems used to communicate, manage budgets, streamline processes, and increase efficiency. Maintain full P&L and budgeting ownership for the assigned project.
- Supervise a staff of >10 FTEs.
- Foster a positive and inclusive work culture that promotes employee engagement, development, and retention.
- Promote a culture of safety accountability and individual responsibility.
- Conduct routine client meetings, assign tasks, set deadlines, and track progress.
- Prepare monthly reports in a timely manner.
- Improve satisfaction levels by identifying needs and implementing corrective actions.
What you bring
leadership
project management
pc skills
problem solving
degree preferred
p&l ownership
- Ability to influence without direct authority, gaining buy-in and cooperation from cross-functional teams or stakeholders.
- Reliability : Demonstrate skills and responsibilities related to ensuring dependable project execution, maintaining high quality standards, and delivering consistent results. Apply ingenuity and initiative to coordinate problem resolution, manage conflicting priorities, and meet deadlines within a team environment. Serve rotational 24-hour emergency on-call as required by the site.
- Ability to understand and manage safety, environmental, and health requirements.
- Excellent communication skills to articulate project goals, expectations, and progress to both internal teams and external stakeholders.
- Ability to optimize technology and systems to streamline processes and increase efficiency.
- Strong PC skills, including proficiency in word processing, spreadsheet, and database software.
- People Focused : Exhibit strong leadership and mentoring skills to effectively manage resources (eg.personnel, equipment, materials, facilities, funds, and reputation). Demonstrate effective communication, presentation, and interpersonal skills to motivate all levels of project personnel. Evaluate employee performance, match abilities with job requirements, and capitalize on talents to meet business objectives. Ensure effective communication and execution of business initiatives and progress toward goals by employees.
- Demonstrates leadership by example, setting high standards for work ethic, professionalism, and accountability.
- Strong organizational and project management skills with attention to detail.
- Excellent communication skills (written, verbal, listening, and presentation).
- Technical writing and total quality management.
- Ability to handle sensitive communications internally and with all levels of project stakeholders.
- Need to work outside in inclement weather conditions and drive a company vehicle to perform duties.
- Demonstrated leadership ability with understanding of HR principles.
- Strong interpersonal skills for building effective relationships across departments and ensuring alignment with operational objectives.
- Skilled at managing stakeholder expectations and navigating sensitive situations diplomatically.
- Ability to inspire and guide a team towards project goals, providing clear vision and motivation.
- Outgoing, self-directed, goal-oriented, and creative in identifying opportunities.
- 6 years of leadership experience, 4 of which leading project teams, with a strong emphasis on effective team collaboration and project delivery.
- Spends 60% of time in the operations environment and 40% of time in the office environment at a project site.
- Must be able to obtain the certifications as required.
- Ability to find creative solutions to complex problems and manage changing priorities.
- A degree in Business, Finance, Engineering, Project Management, or a related field is strongly preferred but not required.
- Problem-solving and solution development.
- Ability to engage with clients, providing regular updates, and ensuring their needs and expectations are addressed throughout the project.
- Skilled in mentoring and developing individual team members to enhance their contributions and professional growth.
- Proven track record of delivering excellent customer satisfaction.
- P&L ownership, budgeting, and cost control for project sites.
- High degree of initiative, judgment, and resourcefulness.
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Interview process
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Company
Overview
- Focuses on water, waste, and energy management through sustainable solutions.
- Serves a wide range of industries, from residential to industrial and infrastructure projects.
- Offers services like wastewater treatment, water recycling, energy management, and waste disposal, tailored to customer needs.
- Specializes in sectors such as energy, utilities, and water, helping clients minimize their environmental impact.
- Manages large infrastructure projects, including eco-efficient systems for municipalities and industries.
- Works on notable projects including energy-efficient systems for commercial buildings, waste-to-energy facilities, and water reclamation systems.
- Operates across multiple regions, addressing major environmental challenges.
- Customer Commitment
- Innovation
- Collaboration
- Respect for People
- Integrity
- Sustainability
Net Zero by 2050
Long-term goal
Aim to achieve net-zero emissions by the year 2050.
30% by 2030
CO2 reduction goal
Targeting a 30% reduction in CO2 emissions by 2030.
14M metric tons annually
CO2 emissions managed
Manages over 14 million metric tons of CO2 emissions each year.
- Investing in renewable energy solutions
- Improving water efficiency and recycling
- Maximizing circular economy principles
23% leadership
Women in Leadership
Women currently make up 23% of global leadership positions within the organization.
5% goal
Women Senior Leadership Goal
Aim to increase women in senior leadership roles by 5% by 2025.
- Committed to increasing diversity in leadership roles
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