Director of Property Management

The Director of Property Management oversees the day-to-day operations of the real estate portfolio. The role is responsible for team management, property financial analysis, field operational efficiency, budgeting, and asset profitability. Legacy is looking for a high energy leader to build Legacy Property Management into a premier developer and property manager in the mid-south. In this position, you will lead direct reports on the daily performance of their jobs, ensure properties are maintained, and tenant’s lease obligations are met. Roles and responsibilities will shift as the portfolio and team evolves and grows.

• Assist with the creation of KPI and metric tracking within the property management division.
• Maintain tenant relationships to help recognize both their needs and the needs of their customers.
• Review new leases for property-management related issues and concerns.
• Establish and maintain relationships within the shopping center industry, key community and strategic partners and local government representatives.
• Partner with the leasing team to onboard new tenants.
• Coordinate activities across leasing, property management and construction to affect Legacy operational efficiencies.
• Manage team of in-house and field property managers.
• Monitor expirations and bring all tenant renewals to ownership.
• Coordinate landlord and tenant legal matters involving delinquencies and bankruptcies with the property management team and cooperating counsel.
• Develop and implement annual strategic budgets.
• Assist in the coordination of tenant move-ins/outs.
• Oversee all rental revenue billing and processes including the completion of annual CAM reconciliations and tax billbacks.
• Act as in-house leader and voice for the regional and district property managers in the field.
• Drive accounts receivable down and maintain collections at a high rate.

Some travel expected, approximately 1-2 times per month.

• Minimum 3-5 years’ experience managing a portfolio of retail properties in a project management leadership capacity
• Exceptional and effective writing and communication skills.
• Strong customer service focus.
• Ability to anticipate and respond effectively to sensitive inquiries and complaints.
• Certification in property management (CCIM or RPA or CPM), preferred
• Ability to read, analyze and interpret lease and other contractual documents.
• Ability to define problems, collect data, establish facts, and draw accurate conclusions.
• Ability to handle situational ambiguity to make effective decisions.
• Ability to use Microsoft products.
• Bachelor’s degree from 4-year college or university