Acquire and maintain a thorough understanding of Procore’s business model, system, and technologies; in order to educate customers and optimize their abilities to utilize Procore’s suite of software products and integrations.
Partner with other Procore SMEs/departments to resolve complex customer problems and manage cases to the point of resolution. Leverage your strong collaboration skills, connecting with other teams as needed to provide appropriate solutions.
Proactively seek guidance and direction from manager and co-workers when appropriate.
Deliver a best-in-class customer experience by managing customer cases through a queue of telephone, chat, and email inquiries to deliver an exceptional experience and enable customers to achieve their goals with Procore’s software.
Requirements
contact center
technical support
troubleshooting
construction
multitasking
communication
1 year or more experience in a contact center or technical support environment; or 2 years of related customer support experience.
Ability to troubleshoot technical issues, diagnose the root cause(s) of problems, research, and find answers to customer questions through established resources.
Convey Procore’s culture, values of Openness, Optimism, and Ownership in each interaction and adhere to established ethical standards at all times.
Critical thinker who can assess and provide proactive advice and solutions; efficiently escalate client cases quickly, when appropriate.
Prior experience or interest in the construction industry is a plus
Strong multitasking skills with the ability to self-manage workload while providing extraordinary client experiences.
Ability to communicate optimistically, clearly, and successfully with clients and handle customer inquiries with poise and professionalism.
Team player who also works well independently and is detail-oriented and open-minded.
Eagerness and ability to learn quickly, remain agile, adapt to a changing product, and follow processes and procedures
Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike.
Diligent, consistent attention to detail, and a strong commitment to the integrity of accurate documentation, record keeping, and data security.
Reliable self-starter with excellent attendance and time management skills.
Excellent written and oral communication skills to communicate with internal and external clients.
Ability to thrive in a high-volume, fast-paced contact center environment. Success in this role is measured by key performance metrics; including adherence to assigned schedules, productivity, customer satisfaction, first-contact resolution, and attendance.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded 2003
Year Founded
The company was established with the goal of simplifying construction project management through innovative software solutions.
Largest Construction Tech Company
Global Ranking
Procore stands among the largest private companies in the construction technology sector worldwide.
The company developed a cloud-based software platform designed to streamline collaboration between stakeholders in the construction industry.
Procore’s platform includes tools for project planning, financial management, quality and safety, and field communication.
The platform’s real-time data updates and mobile accessibility are essential for keeping projects on track, improving efficiency, and reducing costs.
Notable clients include large construction firms and contractors that manage complex and multi-million dollar projects.
Procore continues to innovate in the construction tech space, regularly releasing new features and integrations to enhance project management and workflows.
Culture + Values
They champion each other.
They build what they believe in.
They do the right thing.
They take ownership.
They focus on outcomes.
They believe in the power of people.
Environment + Sustainability
2030 Target
Net Zero Emissions
Committed to achieving net zero emissions by 2030.
100% Renewable Energy
Data Centers Powered
Transitioned to 100% renewable energy for its data centers.
Actively tracks and works to reduce emissions through energy-efficient data centers, green initiatives, and sustainable office practices.
Encourages a sustainable work culture through the integration of green building and energy management tools.
Inclusion & Diversity
By 2025
Gender Parity Target
The company aims to achieve gender parity across all levels of leadership.
30%
Women Globally
Women make up 30% of the workforce, with efforts to increase representation in technical roles.
Committed to building a diverse and inclusive workforce.
Actively measures and reports on diversity in hiring, including gender and ethnicity, and implements programs to support underrepresented groups.