Global leader in manufacturing and supporting concrete and material placing equipment.
Responds to customer requests for technical support via verbal, written, and in-person communication.
Develops and issues detailed structural repair procedures for use when addressing structural issues.
Assists in the development and execution of PMA boom inspection training and welding certification programs.
§ Issues Service Information Letters based on technical information developed at PMA and information received from PM- Germany.
§ Maintains Putzmeister America’s high standards of quality.
§ Develops Service Information Bulletins notifying dealers and customers of upcoming product updates and improvements.
Obtains component failure analysis from PM-Germany and/or key suppliers relative to warranty returns.
§ Ensures that the work area is orderly, clean, and safe on a daily basis.
§ Provides Field Service and Technical Support representatives with technical information on product issues that are under investigation.
§ Visits dealers and customers to gather information that can be used to identify the root cause of product failures and apply that knowledge to help develop problem resolutions.
§ Keeps well-informed on new engineering developments that are of interest to the Customer Support Group, dealers, and customers.
Summary: Acts as the liaison between customers, dealers, CSG personnel, and the relevant staff at Putzmeister America, Inc. (PMA) and other Putzmeister locations to enhance customer satisfaction, improve product performance, and increase market acceptance of our products. This role collaborates closely with Engineering, Manufacturing, and Purchasing to help resolve product issues and provide technical service information.
§ Provides a report of specific product problem information to the appropriate individuals in the PMA and PM-Germany Engineering and CSG departments.
Knowledge of SAP and CAD is a plus.
Self-motivated individual able to work effectively both independently and in team settings.
While performing this job, the employee is occasionally required to stand, walk, stoop, bend, and use various equipment or tools, as well as use their hands to finger, handle, or touch objects. Must be able to lift up to 50 pounds occasionally.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Bachelor of Science Degree in a related discipline (Electrical, Mechanical, Hydraulic, or Welding) is preferred, or an Associate's Degree in a related discipline or equivalent relevant experience.
While performing the duties of this job, the employee works in a typical office environment, occasionally exposed to noise, dust, and chemicals. Safety glasses and goggles must be worn at all times in designated areas of the shop and yard.
Able to write clear and meaningful routine reports and correspondence.
Ability to read and interpret documents such as engineering drawings, safety rules, operating and maintenance instructions, and procedure manuals.
Strong problem-solving skills adaptable to a manufacturing environment.
Proficient in Microsoft suite
Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
§ Specific safety training is required for new and current employees.
§ Expect to travel domestically less than 30% of the time.
Can effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability, statistical inference, and the fundamentals of plane and solid geometry, trigonometry, fractions, percentages, ratios, and proportions in practical situations.