Develop, manage, support and coach Client Relationship Managers (CRMs) and Client Service Managers (CSMs)
Develop and maintain effective business relationships with the clients and associated third parties, including lawyers, brokers, auditors and printers
Proactively engage with clients in the roll-out of MUFG CM initiatives and new product offerings, working across the business to monitor and uphold service provision in line with the governance framework and agreed service levels
Work proactively with colleagues in Operations to resolve issues collectively and participate in post-implementation reviews as required
Build and maintain sustainable and demonstrably stronger partnerships with clients by proactively managing and owning client relationships, including instigating regular ongoing client contact, with the ultimate aim of becoming a trusted adviser to the client
Actively support team development through participation at external courses or client events as appropriate, acting as a role model for junior employees
Act as a point of escalation as required for clients under management to ensure the effective and timely resolution of any identified service issues
Contribute to the continual identification and implementation of operational, procedural and cost-saving efficiencies and processes
Ensure clients are charged in-line with agreed fees and provide assistance to secure payments from clients with overdue invoices
Increase revenue through cross-selling of other MUFG Corporate Markets services, working closely with business development teams and leaders to ensure that there is strategic alignment of growth and cross-selling initiatives
Provide support to both the Business Development and Marketing teams, using contacts to drive switch business and engaging with existing clients to support case studies, industry surveys and client events
Requirements
microsoft office
salesforce
share registration
risk awareness
line management
communication
A high level of attention to detail
Exceptional verbal and written communication skills, with the ability to build and maintain good relationships with a variety of internal and external stakeholders
Demonstrate strong risk awareness, proactively identifying emerging issues and ensuring all client activity and team colleagues adhere to regulatory, contractual and operational risk frameworks
The ability to apply critical and commercial thinking to help achieve solutions to complex problems whilst looking at the bigger picture to enable you to make recommendations for improvements to processes and services across the division
Demonstrate a high-level of understanding of the clients needs and an ability to anticipate potential requirements that may in the longer term have a financial benefit for MUFG Corporate Markets
Strong line management expertise , with demonstrable experience supporting, managing and coaching a team
Excellent Microsoft Office Skills, especially Word, Excel, PowerPoint and Outlook, with SalesForce knowledge advantageous
The ability to work within a fast-paced, ever changing environment whilst using your own initiative to mange and prioritise your work
Energy, resilience, flexibility and a customer focused attitude with experience in a client / customer facing role and excellent commercial awareness to enable you to understand client requirements
At least 5 years demonstrable experience within a share registration and share plan environment, with a strong focus on exceeding and delivering client needs
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
applicants must complete background screening before starting.
Company
Overview
provides sustainable and affordable housing solutions with a focus on quality and community well-being.
specializes in residential property services, including social housing management, repairs, and maintenance.
manages diverse housing portfolios across the UK, ensuring a high standard of living for tenants.
has built a reputation for innovative property management, integrating technology to enhance operational efficiency.
continues to explore new ways to address housing needs in a rapidly changing market.
Culture + Values
We are committed to improving lives and creating strong, sustainable communities.
We take pride in working together to achieve shared success.
We are passionate about delivering high-quality services and innovative solutions.
We are accountable for our actions and make decisions based on integrity, respect, and fairness.
We continuously look for ways to improve and embrace change to drive positive impact.
Environment + Sustainability
Net-zero by 2050
Carbon Emissions Target
Ambition to achieve net-zero carbon emissions across operations.
Prioritizes sustainable building practices, green technologies, and renewable energy solutions in projects.
Actively works to minimize environmental impact and improve sustainability of its portfolio.
Committed to implementing a comprehensive sustainability strategy across all business activities.
Inclusion & Diversity
50%
women in senior roles
The company achieved significant gender diversity in leadership, with women holding half of senior leadership positions.
Dedicated to fostering a culture of inclusion and diversity within its workforce.
Aims to ensure equal opportunities for all employees, regardless of gender, race, or background.
Focuses on creating a fair and supportive workplace environment that reflects the diversity of the communities it serves.