Senior Relationship Manager, Share Plans & Registration

Description

• Develop, manage, support and coach Client Relationship Managers (CRMs) and Client Service Managers (CSMs)
• Develop and maintain effective business relationships with the clients and associated third parties, including lawyers, brokers, auditors and printers
• Proactively engage with clients in the roll-out of MUFG CM initiatives and new product offerings, working across the business to monitor and uphold service provision in line with the governance framework and agreed service levels
• Work proactively with colleagues in Operations to resolve issues collectively and participate in post-implementation reviews as required
• Build and maintain sustainable and demonstrably stronger partnerships with clients by proactively managing and owning client relationships, including instigating regular ongoing client contact, with the ultimate aim of becoming a trusted adviser to the client
• Actively support team development through participation at external courses or client events as appropriate, acting as a role model for junior employees
• Act as a point of escalation as required for clients under management to ensure the effective and timely resolution of any identified service issues
• Contribute to the continual identification and implementation of operational, procedural and cost-saving efficiencies and processes
• Ensure clients are charged in-line with agreed fees and provide assistance to secure payments from clients with overdue invoices
• Increase revenue through cross-selling of other MUFG Corporate Markets services, working closely with business development teams and leaders to ensure that there is strategic alignment of growth and cross-selling initiatives
• Provide support to both the Business Development and Marketing teams, using contacts to drive switch business and engaging with existing clients to support case studies, industry surveys and client events

Requirements

• A high level of attention to detail
• Exceptional verbal and written communication skills, with the ability to build and maintain good relationships with a variety of internal and external stakeholders
• Demonstrate strong risk awareness, proactively identifying emerging issues and ensuring all client activity and team colleagues adhere to regulatory, contractual and operational risk frameworks
• The ability to apply critical and commercial thinking to help achieve solutions to complex problems whilst looking at the bigger picture to enable you to make recommendations for improvements to processes and services across the division
• Demonstrate a high-level of understanding of the clients needs and an ability to anticipate potential requirements that may in the longer term have a financial benefit for MUFG Corporate Markets
• Strong line management expertise , with demonstrable experience supporting, managing and coaching a team
• Excellent Microsoft Office Skills, especially Word, Excel, PowerPoint and Outlook, with SalesForce knowledge advantageous
• The ability to work within a fast-paced, ever changing environment whilst using your own initiative to mange and prioritise your work
• Energy, resilience, flexibility and a customer focused attitude with experience in a client / customer facing role and excellent commercial awareness to enable you to understand client requirements
• At least 5 years demonstrable experience within a share registration and share plan environment, with a strong focus on exceeding and delivering client needs

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance