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Autodesk Civil 3D - Application Administration
Hatch
Application Administration for Autodesk Civil 3D, providing technical support, managing software issues, and maintaining application configuration documentation.
15d ago
Expert & Leadership (13+ years)
Full Time
Gurugram, Haryana, India
Onsite
Company Size
10,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Construction services
Architecture
Property Development
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Water Resources
Heavy Civil
Marine
Transport
Role
What you would be doing
application support
upgrade implementation
problem resolution
monitoring processes
stakeholder collaboration
- Provide technical support Autodesk software components in a complex mission critical environment
- Maintain current knowledge of relevant technologies as assigned
- Lead and participate in efforts to implement application updates to include upgrades, patches and new releases
- Lead and participate in efforts to develop and implement processes for application and system monitoring
- Work closely with application development teams and vendors to tune and troubleshoot applications
- Work on and close out tickets in the Hatch Zendesk System
- Provision of 1st Level Application Support. For example, user administration or project set-up issues
- Manage, support, and resolve complex software, vendor and proprietary technical issues
- Manage your assigned ticket queue.
- Collaborate on exciting projects to develop innovative solutions
- Collaborate and interact with various stakeholders including the ICT team
- Identify proactive solutions for recurring technology occurrences to benefit the business
- Maintain application configuration documentation
- Display and execute logical and complex troubleshooting methods
- Adhere to standards and processes for systems in Hatch
- Undertake integration between various systems using available API's and web services
- Identify and resolve medium to highly complex production problems for support of applications
What you bring
autocad civil3d
acc/bim360 design
bachelor’s degree
problem solving
3-5 years it experience
subject matter expert
- Understand the workflow and process requirements of complex application systems
- AutoCAD Civil3D
- Experience with ACC/BIM360 Design Collaboration an asset
- Experience with at least one of the following Autodesk CAD platforms:
- Ability to effectively interface with technical and nontechnical staff at all organizational levels
- Bachelor’s degree and equivalent combination of education, training or work experience
- Excellent problem solving/analytical skills and knowledge of analytical tools
- Excellent verbal, written communication and ability to work well with others
- Experience in process automation, best practice approach, technology efficiency, and effectiveness
- 3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)
- Understand software and hardware requirements of varied departmental systems
- Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management
- Willing to work after hours as part of a global team
- Minimum 3-5 years’ experience in the Information Technology field
- Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
- Long term career development
- Flexible work environment
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted as part of the hiring process.
People also searched
Company
Overview
Founded in 1955
Year of Establishment
The company was established in 1955, marking the beginning of its engineering journey.
70+ Offices
Global Presence
Operates with over 70 offices, supporting projects worldwide.
- Began as a small civil-engineering firm and expanded into metallurgy under its namesake leader.
- Now employee-owned and independent, it has grown through strategic acquisitions of engineering firms across North America and beyond.
- Offers end-to-end services—from concept and feasibility through design, construction management, and operations—in key sectors.
- Projects include heavy industrial and mining operations, hydropower tunnels, green-steel plants, and rail & transit infrastructure.
- Specialises in multidisciplinary engineering disciplines including structural, mechanical, civil, piping, electrical, and process design.
- Known for integrating advanced tools like 3D parametric design, simulation, CFD, and proprietary Hatch software in project delivery.
- Milestones include delivering North America’s Niagara Tunnel Project and pioneering high-current AP60 aluminium smelting pots.
- Combines local insight with global expertise to support projects in over 150 countries.
- We believe in people, the power of diverse perspectives, and the value of collaboration.
- We are committed to solving some of the world’s most complex challenges and creating sustainable solutions.
- We focus on fostering a culture of trust and respect where all individuals are empowered to contribute their best work.
- We embrace a growth mindset, prioritizing continuous learning and development.
- We celebrate innovation, creativity, and an entrepreneurial spirit.
2050 Target
Net Zero Emissions Commitment
Committed to achieving net zero emissions, enhancing environmental resilience and reducing global impacts.
- Works towards sustainable solutions, helping clients in energy, water, and infrastructure sectors.
- Integrates sustainable practices in operations, focusing on renewable energy and circular economy principles.
- Involved in large-scale projects to reduce greenhouse gas emissions and build environmental resilience.
By 2030
Gender Balance Goal
Aims to achieve equal representation of women and men in leadership roles.
- Promotes a culture of inclusion, where diverse backgrounds and perspectives are valued.
- Has set clear targets for improving gender representation and inclusion within the workforce.
- Reports on its progress towards diversity and inclusion through transparent metrics, focusing on increasing gender diversity at all levels.
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