Hire controller

You will ensure that all hire equipment and service operations run smoothly, safely, and on schedule.

• Provide administrative support for invoicing, purchase orders, and reporting.
• Maintain accurate service records, job cards, and compliance documentation.
• Assist in managing spare parts inventory and ordering as required.
• Coordinate daily service and maintenance schedules for hire equipment.
• Log, track, and prioritise service requests, breakdowns, and preventative maintenance.
• Contribute to continuous improvement initiatives in service delivery and customer satisfaction.
• Communicate with workshop staff, drivers, and suppliers to ensure timely turnaround of equipment.
• Liaise with customers regarding service updates, repairs, and equipment availability.
• Ensure adherence to company safety standards and regulatory compliance.
• Support the hire desk with availability updates and scheduling of equipment returns and deliveries.

The Service Coordinator plays a key role in coordinating equipment servicing, repairs, and logistics to support the rental fleet. This role requires excellent organisational skills, communication abilities, and attention to detail to manage service requests, liaise with customers, and support the workshop and operations teams.

• Ideally you will have experience in a coordination, scheduling, or service administration role (ideally within a rental, transport, or equipment industry).
• Proficiency with computer systems
• Proactive and solution-focused mindset.
• Professional, reliable, and customer-focused.
• Ability to work under pressure and manage multiple priorities.
• Strong communication and customer service skills.
• Excellent organisational and time management abilities.

• Competitive salary and benefits package.
• Supportive and safety-focused work culture.
• Opportunities for career development and training.