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Supervises maintenance operations, staff, vendors, safety compliance and resident services.
7d ago
$30 - $34
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Glendale, AZ
Field
Company Size
8,500 Employees
Service Specialisms
Operations
Due Diligence
Training
Marketing
Financial Planning and Analysis
Human Resources
Advanced Data Analytics
Market Research
Sector Specialisms
Multifamily
Single-family
Affordable Housing
Build-to-Rent
Active Adult
Student Housing
Role
What you would be doing
preventative maintenance
work orders
staff supervision
inventory management
safety compliance
resident coordination
Ensure all repairs and replacements necessary for community common areas and units
Check the work progress of each maintenance staff daily; provide immediate assistance and instruction if needed.
Maintain hazard communications program; teach and promote safe work practices
Enforce policies of the community that the immediate supervisor delegates
Maintain a well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines.
Participate in unit inspections as requested
Promote harmony and quality job performance of staff through support and effective leadership
The employee is occasionally required to remain in a stationary position, such as standing or sitting, for prolonged periods.
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)
Inspect grounds, buildings, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns.
While performing the duties of this job, the employee is regularly required to move about to accomplish tasks or move from one worksite to another, communicate with others to exchange information, identify and inspect objects and areas, and assess the accuracy, neatness, and thoroughness of work assigned.
The employee is frequently required to move self into different positions to accomplish tasks in various environments, including tight and confined spaces, ascend and descend stairs, ladders, ramps, step stools, etc., traverse flat and uneven terrain, work in an overhead position and/or reach, use wrists, hands and fingers in repeating motions, operate machinery and power tools, operate motor vehicles and/or golf carts, exposed to outdoor weather elements (wind, precipitation) including low and high temperatures and exposed to hazardous chemicals and be able to work overtime, weekends and night hours (on-call property emergencies).
Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs.
Coordinate, schedule, and respond to resident/management requests and work orders
Provide Community Manager input regarding employee performance evaluations
Assist with the general upkeep, maintenance, and cleaning of office, common areas, and model unit
Responsible for essential control of community
Under the direction of the Community Manager, supervises, trains, and schedules maintenance activities for maintenance staff
Manage and order maintenance supplies inventory while adhering to budget guidelines set by the Community Manager
Ensure consistency in dealing with residents on all matters
Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
The employee is occasionally required to remain in a stationary position, such as standing or sitting, for prolonged periods, lifting and placing objects of 100+ lbs., and adjusting and moving objects of 100+ lbs. in all directions, and exposure to hazardous chemicals
Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.)
Participate in on-call emergency at community
Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
While performing the duties of this job, the employee is regularly required to move about to accomplish tasks or move from one worksite to another, communicate with others to exchange information, use wrists, hands, and/or fingers in repeating motions, identify and inspect objects and areas, assess the accuracy, neatness, and thoroughness of work assigned, and be able to work overtime, weekends, and night hours (on-call property emergencies).
Manage excellent customer service and monitor service request turnaround and responsiveness
The employee is frequently required to move self into different positions to accomplish tasks in various environments, including tight and confined spaces, traverse flat and uneven terrain, ascend and descend stairs, ladders, ramps, step stools, etc., work in an overhead position and/or reach, operate machinery and power tools, operate motor vehicles and/or golf carts, adjust and move objects of 100+ lbs. in all directions, lift and place objects of 100+ lbs., exposed to outdoor weather elements (wind, precipitation) including low and high temperatures, and exposed to hazardous chemicals.
What you bring
osha
high school
transportation
epa
cpo
hvac
Must have basic knowledge of Fair Housing Laws and OSHA requirements.
High School Diploma or Equivalent
Must have reliable transportation due to the emergency on-call requirement.
EPA & CPO certification required; HVAC desired.
Regular/daily onsite attendance is required
Ability to understand and perform all on-site software functions; basic computer skills required.
The company was established during the savings-and-loan crisis to revitalize struggling properties.
285k units
Manages 285,000 units
Through strategic acquisitions, the company now manages over 285,000 residential units across various sectors.
$55B valuation
Manage $55 billion in assets
The company currently oversees properties valued at $55 billion, reflecting its extensive management capabilities.
40+ states
Operates in 40+ states
The company has a nationwide footprint with operations spanning over 40 states and 9 regional offices.
It has transformed into a top-ranked third-party manager across multifamily, student, senior, affordable and build-to-rent sectors.
Typical projects include large-scale apartment communities, student rentals leasing by the bed, affordable housing with HUD oversight, and senior living centers.
It serves a diverse client base—from institutional investors to single-asset owners—without owning properties itself to avoid conflicts of interest.
In 2020, it acquired Poetic Digital to bring creative and tech capabilities in-house, enhancing online resident experiences.
Culture + Values
Believing in putting people first, always, includes caring for residents, supporting teams, and investing in communities.
Committed to excellence and accountability in all efforts.
Promotes a culture of respect, collaboration, and trust, fostering open communication and inclusivity.
Encourages innovation, continuous improvement, and adaptability to meet evolving stakeholder needs.
Invests in people by providing opportunities for professional development and career growth.
Environment + Sustainability
By 2030
Net Zero Carbon Footprint Target
The company aims to achieve Net Zero carbon emissions by 2030, demonstrating a strong commitment to climate action.
Committed to reducing energy consumption, waste, and carbon emissions in operations.
Focus on minimizing the environmental impact of managed properties.
Implement energy-efficient systems and promote eco-friendly practices in communities.
Regularly monitor and report on environmental impact to drive continuous improvement.
Inclusion & Diversity
Fosters a culture of inclusion where every team member feels valued and supported.
The leadership team is committed to promoting diversity across all levels of the organization.
Offers employee resource groups that support and advocate for diverse communities within the company.
Continuously reviews recruitment and development processes to ensure diversity and inclusion are embedded in business practices.
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