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Service Support Technician
Conifer Realty
23d ago
$55,000 - $65,000
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Rochester, NY
Office Full-Time
Company Size
400 Employees
Service Specialisms
Real Estate Development
Construction
Property Management
Asset Ownership
Marketing
Legal Services
Finance
Accounting
Sector Specialisms
Affordable Housing
Multifamily Residential
Property Management
Real Estate Development
Construction
Housing Rehabilitation
Role
What you would be doing
sop development
cross-practice collaboration
itsm tool utilization
customer support
identity management
asset inventory
- Create and update service desk standard operating procedures (SOPs) to promote efficiency and consistency.
- Collaborate across all IT Practices to escalate and resolve complex issues.
- Utilize the ITSM tool (FreshService) to log, prioritize, and track user requests and incidents.
- Listen attentively to customers' questions and concerns and offer optimal solutions.
- Perform routine identity and access management tasks (account creation, access removal, password resets, multi-factor
- Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
- Ensure accurate inventorying of all assets under the service desk's responsibility throughout the asset lifecycle.
- Provide quick and effective assistance with information technology systems including Microsoft 365, Windows, macOS, iPads, iPhones, printers, and other common workplace applications both remotely and in person.
- Create and update User Guides to assist customers with troubleshooting minor problems independently.
- Ensure timely responses and resolution of issues while maintaining clear and concise communication with customers.
- Provide basic training to customers on Microsoft 365 applications and features
What you bring
bachelor's
certifications
freshservice
windows imaging
microsoft 365
printer support
- Associates/bachelor's degree in computer science, Information Systems or other related field or equivalent work experience.
- Relevant education, certifications, or professional experience providing technical support.
- Industry certifications a plus.
- Travel required up to 15%.
- 37.5 Hours per Week
- Minimum 2 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse desktop software and
- Asset Management in the ITSM tool (FreshService) to include the service desk specific product catalog, vendors, and locations.
- Windows imaging
- Light work that may require walking, stooping, crouching, and lifting of 30 lbs. on occasion.
- Knowledge of IP phone systems
- Printer support and networking
- Basic understanding of networking concepts.
- Proficiency in Microsoft 365 / Office 365 applications and troubleshooting.
- Ability to operate in a professional manner.
- Mobile phone management
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
12,000
Housing Units Completed
Over 12,000 units of housing completed, contributing to local economies.
- Founded with a vision to provide high-quality, affordable housing and mixed-use developments.
- Develops, finances, owns, and operates residential and commercial properties across the country.
- A key player in urban revitalization and the creation of sustainable, vibrant communities.
- Experienced in multifamily housing projects, with a focus on enhancing community living.
- Specializes in tax-credit financing, bringing innovative funding solutions to housing projects.
- Continues to grow through strategic partnerships and a commitment to long-term property management.
Over 21,000 affordable housing apartments
Developed across the US
The company has developed over 21,000 affordable housing apartments in multi-family communities nationwide.
More than 300 communities
Nationwide presence
The company has created affordable housing across over 300 residential communities in various regions.
50 years in business
Longstanding commitment
The company has been dedicated to affordable housing for 50 years, building a strong reputation in the industry.
Over 21,000 affordable housing apartments
Nationwide impact
The company has developed over 21,000 affordable housing apartments across more than 300 residential communities.
- At the heart of success is a passion for helping people succeed.
- A critical sense of responsibility to help all people, no matter their circumstance, to have a place where they feel respected, connected, comfortable, and confident – a place they can call home.
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