Description

Key duties include analyzing and tracking post-go-live SAP issues, assisting the AMS team with incident resolution and knowledge capture, and maintaining SOPs and knowledge-base articles. The intern also helps design performance dashboards, prepares governance meeting materials, and contributes analytics-driven improvements such as ticket categorization and predictive trend analysis.

• Analyze and track SAP post-go-live issues and trends across functional workstreams.
• Support incident resolution and capture knowledge for the AMS team.
• Maintain and update SAP AMS operational procedures, SOPs, and knowledge‑base articles.
• Design and refresh performance dashboards and reports to monitor SLA metrics, ticket volumes, and root cause analysis.
• Prepare status summaries, risk/issue logs, and performance review materials for governance meetings.
• Contribute to AMS efficiency improvements through analytics and automation, such as ticket categorization insights and predictive trend analysis.

Requirements

MiTek is moving its SAP implementation from go-live and hyper-care into steady-state operations, and this internship provides hands‑on experience supporting the launch and stabilization of the SAP Application Management Services (AMS) model. The SAP AMS Intern will collaborate closely with the ERP Service Delivery Manager and the AMS partner to ensure smooth post-go-live operations, effective process documentation, and data-driven performance monitoring.

Candidates should be pursuing a Bachelor’s or Master’s degree in Information Systems, Business Analytics, Computer Science, or a related field, and have a foundational understanding of SAP ERP (preferably S/4HANA) and core business processes. Familiarity with ITIL frameworks and tools like ServiceNow is preferred, along with strong analytical, documentation, Excel/Power BI, communication, and problem-solving skills. The role is office-based, requiring typical computer and telephone use.

• Pursue a Bachelor’s or Master’s degree in Information Systems, Business Analytics, Computer Science, or a related field.
• Possess foundational understanding of SAP ERP (preferably S/4HANA) and core business processes.
• Familiarity with ITIL frameworks and ServiceNow tools is preferred.
• Demonstrate strong analytical, documentation, Excel/Power BI, communication, and problem‑solving skills.

Benefits

The internship is a paid, 12-week program running from Monday, May 18 through Friday, August 7. Interns who relocate for the role receive a $6,000 stipend to help cover temporary housing and travel expenses.

MiTek, a Berkshire Hathaway company, has been innovating the building industry since 1955 and now employs nearly 5,600 team members worldwide. The organization emphasizes an inclusive, equal‑opportunity workplace and offers a competitive Total Rewards package that includes comprehensive health, disability, retirement plans, education support, financial‑wellness tools, and a recognition platform.

• Receive a paid 12‑week internship with a $6,000 stipend for out‑of‑area candidates.
• Access MiTek’s Total Rewards package, including health, disability, retirement, education assistance, financial‑wellness tools, and a recognition platform.

Training + Development

Interview process

Visa Sponsorship

Security clearance