Resident Services Manager - The Standard at New Brunswick
Landmark Properties, Inc.
Support community manager in daily ops, finance, resident services, and community building.
16 days ago ago
$28
Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
New Brunswick, NJ
Onsite
Company Size
1,400 Employees
Service Specialisms
Property Development
Construction Services
Sector Specialisms
Student Housing
Residential Communities
Multifamily Projects
Build-to-Rent Communities
Real Estate Development
Property Management
Investment Management
Construction
Role
What you would be doing
financial reporting
billing collection
entrata tracking
quarterly inspections
resident retention
incident reporting
- Contribute to the monthly newsletter and resident communications
- Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
- Assist the Community Manager in preparing for month end pre-close and process month end financial reporting
- Process evictions
- Assist in corporate projects as requested
- While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
- Initiate billing and collection of charges for damages discovered in quarterly inspections
- Develop and maintain resident retention programs
- Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues
- Assist the Community Manager in handling emergency situations in conjunction with the corporate team
- Assist with Leasing & Marketing, as needed
- Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
- Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
- Assist the Community Manager with the accounts payable process
- Negotiate payment plans for former resident balances
- Assist the Community Manager with the daily operations of the property
- Identify and report safety and security risks to the Community Manager
- Make daily bank deposits by check scanner or manual deposit
- Help coordinate and attend all staff meetings and any special or emergency meetings
- Develop and maintain a positive sense of community for both residents and associates and encourage participation in events and activities
- Work closely with the collection agency on collecting former balances
- Ensure accuracy of daily bank deposits and account data entry
- Assist in development and supervision of staff
- Prepare delinquency report and recap collection efforts
- Maintain active and effective communication with residents, parents, and university personnel
- Maintain a clean and professional work environment
- Assist the Community Manger in creating and implementing a successful turn plan
- In the absence of the Community Manager, prepare and submit incident reports
- Regularly walk the property to identify and address maintenance issues
- Prepare balance due and credit memos
- Ensure the staff is utilizing the Facilities module in Entrata to track, close, and follow up on all service requests
- Ensure confidentiality of client, resident and company information
- Manage resident accounts and closely monitor delinquencies
- Oversee the timely collection of rental and miscellaneous income due from current and former residents
- Document and address behaviors of residents that violate the law or the community lease agreement
What you bring
entrata
nj license
bachelor
spreadsheet
analytical
2 years
- The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.
- Must have excellent communication, management, and people skills
- 2 years of experience in various positions in a residential rental community is preferred
- Must have NJ salesperson license or obtain within 120 days of hire date.
- Strong financial, organizational, analytical and decision-making skills
- Strong internet, word processing, and spreadsheet skills
- Bachelor degree strongly preferred, high school diploma required
- Student housing experience is STRONGLY preferred
- Entrata experience preferred
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- Understand and adhere to the Landmark Properties policies and procedures and Fair Housing laws
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
15B Assets Under Management
Total Assets
The company manages $15 billion in assets under management, reflecting its significant presence in the student housing market.
97%+ Occupancy
Lease-Up Success
New developments consistently achieve over 97% occupancy rates within their first lease-up phases.
71,000+ Beds
Accommodation Capacity
The company has delivered over 71,000 beds across its portfolio, supporting student housing needs nationwide.
£5B Pipeline
Future Development
A £5 billion development pipeline signifies the company's ambitious growth strategy and expansion plans.
- Born in Athens, Georgia in 2004, the company quickly carved a niche building off-campus student housing.
- It combines in-house development, construction, acquisition, investment, and property operations under one roof.
- Their projects span purpose-built student housing and emerging single-family/multifamily rentals.
- Award-winning developments include national honors like CoStar, ENR, NAHB, and Best in American Living in student housing.
- A bold expansion saw the opening of a London office, marking their push into UK and European markets.
- Landmark Thrives” – a structured program for employee education, training, and resources to improve engagement
- Employee‑run ESG Committees empowered to identify and drive sustainability action across departments
- Landmark Lifts – a financial literacy and credit‑building program for residents
2023
ESG Report Highlights
The company's latest environmental, social, and governance report emphasizes the implementation of sustainability initiatives to guide decision-making processes.
- Environmental Stewardship is a core organizational priority within the company's four ESG pillars.
- Employee-led ESG Committees are actively supporting the execution of sustainability action items.
- Stakeholder engagement is extensive, involving residents, employees, and investors, and is fully aligned with the company's ESG strategy.
- ESG initiatives are strategically integrated into both the company's business operations and investment strategy, with a strong emphasis on sustainability.
- Each community hosts one equity-focused event per semester as part of resident programming.
- Landmark runs ongoing DE&I programming in every market via resident engagement.
- Employee-run ESG Committees include DE&I considerations when identifying community events.
- No public gender-specific statistics disclosed in available materials.
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