Service Operations Specialist- Air Compressor Division

Description

• Ensure package care customers are serviced and invoiced properly and on time
• Daily management of the WIP (Work in Progress) report
• Manage the PM accounts to ensure parts lists are accurate
• May be asked to conduct customer follow-up on how service was performed
• Must be able to maintain and protect the confidentiality of all Company proprietary information and trade secrets
• Invoice completed work orders according to designations established by the department manager
• Ensure the customer's needs are appropriately met by opening work orders and communicating with necessary team members to make sure they are fulfilled in a timely manner.
• Greet and assist service visitors in a professional, friendly manner
• Manage the PM accounts to ensure the parts are ordered for upcoming month at least two weeks prior to the next month
• Prepare service quotations
• Assist, as needed, with inputting and closing warranty claims on web portal, maintaining office equipment in ready for use status (refill paper tray, toner, schedule preventative maintenance/repairs as needed)
• Ensure all service technicians have what they need to perform their jobs according to schedule by working closely with the parts department to make sure all parts are on hand for service jobs
• Schedule service technicians daily in an efficient manner
• Track open work orders, parts status follow-up, and work order scheduling
• Manage various reports for accuracy

Requirements

• Ability to apply teamwork principles when working with Company personnel
• Must be able to work in a fast-paced, customer-centric environment
• Ability to lift materials up to 10 pounds
• Working knowledge of Microsoft Office applications such as Excel, Word, Outlook and Internet Explorer as well as the ability to learn the Company's business information system
• Working knowledge of basic accounting principles relating to invoices
• Ability to work independently on assigned tasks as well as accept direction from Management
• Must be able to complete high volumes of work with accuracy and efficiently
• High school diploma or equivalent (GED) and 1 year of related work experience or training, or an equivalent combination of education and experience
• Excellent communication and interpersonal skills
• Work environment requires exposure to computer screen, typing/mouse usage, climbing, and extended periods of sedentary work.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance