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Office and Customer Service Manager
Floor Coverings International
Oversee daily operations, facilitate vendor and customer relationships, and ensure a 5-star experience for every client as the Office and Customer Service Manager for Floor Coverings International.
15d ago
$45,000 - $60,000
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Sarasota, FL
Office Full-Time
Company Size
500 Employees
Service Specialisms
Design Consultation
In‑Home Consultation
Product Selection
Measurement & Estimation
Professional Installation
Demo & Disposal
Furniture Removal
Post‑Project Follow‑Up
Sector Specialisms
Residential
Commercial
Role
What you would be doing
hyfin updates
salesforce management
quickbooks support
inventory tracking
vendor relationships
events & marketing
- Manage sample inventory and assist with research/sourcing.
- Collect before-and-after project photos.
- Review new jobs and JotForms (work orders).
- Update Customer Payment Summary, Hyfin, and Salesforce with jobs and payments.
- Obtain written permission for any changes in contracted work.
- Build and maintain strong vendor and customer relationships.
- Track inventory for stocked items.
- Send final payment requests, Care & Warranty details, and Google review links.
- Assist customers in the Design Studio when needed.
- Call new leads and send customer texts.
- Order products accurately and follow up on deliveries.
- Support the owners with marketing initiatives.
- Join daily calls with Design Associates to review schedules.
- Assist with job costing and payment tracking.
- Book flooring appointments and set up the sales team for success.
- Track and submit expenses and receipts; maintain customer folders.
- Act in alignment with Floor Coverings International’s core values and mission.
- Confirm appointments, check voicemails, and return calls.
- Update InspireNet daily and submit GS&R Prep forms weekly.
- Support customer inquiries throughout the day.
- Support sales staff with weekly reporting, meetings and customer order reviews.
- Communicate with vendors and reps about product details or pricing.
- Help plan and support 6–12 events per year.
- Post social media accounts and assist with local marketing.
- Receive deliveries and update the Production Calendar.
- Support the owners with Quickbooks and job costing.
What you bring
excel
salesforce
quickbooks online
tech savvy
attention to detail
customer service
- Very strong work ethic.
- Tech savvy, comfortable with Excel, Salesforce, and digital tools.
- Excellent organizational skills and attention to detail.
- Team player who collaborates well but can also work independently.
- Integrity and strong customer service skills.
- Growth mindset with reliability, diligence, and strong follow-through.
- Basic Quickbooks Online skills, with ability to grow.
- Growth potential with a fast-growing company
- Bonus based on performance
- Paid time off
- Health Benefits stipend
- Paid Vacation
- Supportive, family-like team culture.
- $45,000-$60,000-Competitive pay based on experience
- Competitive salary
- Hands-on training and professional development.
- Opportunity for advancement
- Growth opportunities as the business expands.
- Paid Holidays
- Bonus Opportunity
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be part of the hiring process.
People also searched
Company
Overview
- Started as a vision to transform the way people experience flooring, bringing the showroom directly to customers' homes.
- With decades of experience, the company has become a trusted name in flooring solutions across North America.
- Specializes in personalized flooring consultation, offering a wide range of products including hardwood, carpet, tile, and more.
- Helps customers make informed decisions through expert advice and high-quality installations that meet specific needs.
- Focused on providing premium flooring products for both residential and commercial projects, enhancing spaces with style and function.
- A notable factor is their unique mobile showroom service, which makes the entire shopping and installation process convenient.
- Built on a commitment to excellence, the company thrives through local franchises, each bringing tailored flooring expertise to various communities.
- Integrity
- Customer Focus
- Innovation
- Teamwork
- Commitment to Excellence
2050
Net-Zero Goal
Committed to achieving net-zero emissions by 2050.
- Focus on sustainable flooring options.
- Partnerships with manufacturers who prioritize eco-friendly practices.
- Committed to reducing waste in flooring installations and replacements.
- Actively recruits diverse talent to reflect the communities it serves.
- Fosters an inclusive work environment where all employees are valued.
- Promotes gender balance with an increasing number of women in leadership roles.
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