Leading company in sustainable technology solutions.
As a Supply Pipe Repair Customer Advisor, you will provide an exceptional level of customer service, owning and supporting customers, who have complex operational issues, using a multitude of systems and processes to tailor the solution that meets the individual customer needs.
This role sits within the Supply Pipe Repair team, this team supports and manages customers throughout their customer journey to enable them to resolve their water supply/leakage issue in a timely way.
Taking ownership of complex customer issues, identifying the customer needs and utilising the internal stakeholder network to drive a resolution, within defined service level agreements (SLAs).• Providing effective support and solutions that are both beneficial to the customer and the business.• Ensuring customer information is accurate and up to date in line with GDPR and business security processes.• Identifying vulnerable customers and register them for appropriate services.• Effectively and proactively managing your workload in line with SLAs.Continually striving to find new and innovative ways of working that continue to improve the customer experience.• Being resilient in adapting to customer needs in an operational environment.• Working with the legal team and service partners to manage enforcement where applicable
If you’re an experienced Customer Service professional and want to work with a dedicated team to support the continuous improvement of our Supply Pipe Repair processes, then apply today to find out what a career with Yorkshire Water can offer for you.
Excellent communication skills both verbal and written, to ensure we maintain a high standard of customer service tailored to each individual customer. • You will enjoy working with others, with the ability to challenge, make decisions and negotiate when necessary. • You will have strong networking and influencing skills, able to demonstrate our ambition of “owning it” on behalf of the customer.• You will have a “can do” attitude and a solution focused approach. You will be able to work on your own initiative and use problem-solving skills to resolve customer issues.• You will have a desire to develop in the role and be comfortable working in a performance driven environment.• You will be adaptable to change and flexible to different options/ways of working. • Good IT skills are essential, with the knowledge in using Microsoft Office – word, excel, outlook. • Comfortable with various billing tariffs / priority services registers to assess customer needs and signpost customers to relevant support networks that may help them
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
All our roles are subject to a medical questionnaire, and further medicals when required.
We are currently looking for 8 x Customer Advisor’s to join our Supply Pipe Repair Team. These are permanent opportunities, working full time, 37 hours per week between a working window of 8am-6:00pm Monday to Friday.
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
Location: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in Summer 2026, so you’ll be based there in the future, with a hybrid working arrangement in place, a mix of office and home working. We work 3 x days in the office per week.
Salary & Benefits: Starting salary from £27,717 per annum with salary progression in role supported through your skills development against the progression plan
We will support you through a defined progression plan, with regular coaching and feedback and provide you with the tools and support to deliver a great customer experience.We will encourage you to grow and develop your skills during your career with us.
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