Service Operations Coordinator

Description

We are looking for an enthusiastic Service Coordinator who will serve as the central point of contact for customers and staff during the planning and execution of service jobs. This role will deliver the preparation of quotes, sales orders, purchase orders and management of site deliveries. Additionally, this role will work in a hybrid capacity and as a part of a global team in a fast-paced, growth-oriented environment.

• Effectively define and escalate issues to the appropriate stakeholders.
• Prepare service and maintenance proposals for new and existing customers.
• Promote a culture of continuous improvement, and lead by example to ensure company goals are achieved and exceeded.
• Provide local and imported parts and logistics support to installation and commissioning activities.
• Coordinate, plan, schedule and monitor all service jobs including internal and external resources, spare parts, and site logistics.
• Manage the Sales Order process from quotation to invoicing.
• Manage required reporting and documentation in a thorough and timely manner.
• Manage customer enquiries and ensure that customer requirements are well understood and managed.
• Manage bills of materials and define required stocking levels and annual forecasts for critical parts.
• Communicate effectively with customers in a precise and professional manner via phone and email.

Requirements

• Material planning, inventory control, and international logistics experience preferred.
• Organizational and planning skills and the ability to manage and prioritize workload while maintaining flexibility and achieving tight deadlines to meet business needs.
• Moderate level of technical fluency to understand and properly communicate the technical aspects of products and services is required.
• Excellent customer communication and management skills.
• Minimum 2 years’ experience in scheduling/dispatching.
• Experience preparing quotes, sales orders, purchase orders, and site deliveries.
• High school diploma with minimum of 5 years of customer service experience in a relevant industry.
• Bachelor’s degree in Business or a related technical discipline is preferred.
• Fluency with Microsoft Office, Oracle Netsuite, Hubspot, Google Workspace, and Smartsheets are preferred.

Benefits

We are committed to transparency in our hiring process. We will be offering a base salary of $55,000 - $70,000 based on a candidate's qualifications and experience.

Training + Development

Interview process

Visa Sponsorship

Security clearance