Team Leader - Oracle & App T1 support at Solaredge Technologies in Bengaluru, Karnataka, India | Kablio

Role

Description

oracle support

incident triage

system upgrades

sla monitoring

performance reporting

team leadership

Provide technical guidance on Oracle processes, navigation, and issue triage.
Ensure support staff stay current on Oracle application updates and organizational processes.
Communicate system outages, release notes, and planned maintenance activities to stakeholders.
Support business partners during system upgrades, patches, and new Oracle module deployments.
Monitor queue volumes, service levels, and incident resolution metrics.
Facilitate effective communication and collaboration within the team.
Ensure adherence to SLAs, escalation guidelines, and incident management policies.
Onboard new team members and coordinate ongoing training for the team.
Assist team members with escalated or complex user issues.
Produce regular reports on team performance and system issue trends.
Lead and mentor a team of 1st-tier Oracle support analysts.
Manage team schedules, task allocation, and workload balancing.
Identify areas for process improvement and drive implementation of new procedures.
Oversee the triage, logging, and resolution of incoming Oracle application incidents, requests, and queries.
Conduct periodic skills assessments and provide coaching or training as needed.
Act as point-of-contact for business users regarding Oracle application support.
Coordinate with 2nd/3rd-tier support teams, Oracle consultants, DBAs, and developers to resolve advanced issues.
Enhance knowledge management by maintaining documentation, troubleshooting guides, and FAQs.

Requirements

oracle

oracle cloud

itil

sql

leadership

communication

Proven leadership, coaching, and team-building skills.
Strong understanding of Oracle functional modules (e.g., Finance, Supply Chain, HR, CRM).
Knowledge of SQL basics (nice to have).
3–5 years of experience in Oracle support Fusion Cloud
Excellent communication and customer-service orientation.
Previous leadership or team-coordination experience
ITIL Foundation certification.
Experience working in IT Service Management (ITSM) environments.
Strong analytical and problem-solving skills.
Reduced incident resolution times and improved SLA compliance.
Ability to work under pressure and manage multiple priorities.
High user satisfaction with Oracle support services.
Experience with Oracle Cloud/Fusion.
Understanding of ITIL processes (Incident, Problem, Request, Change Management).
Familiarity with Oracle support tools, ticketing systems, and log analysis.
Experience in a multinational or fast-paced environment.
Clear documentation, efficient processes, and proactive issue management

Benefits

A knowledgeable, motivated support team with strong collaboration.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$3 billion

Annual Revenue

Achieved in 2023 following its NASDAQ debut in 2015, marking significant growth and global expansion.

50 GW

Global Deployments

Total solar power systems installed across over 130 countries, showcasing extensive global reach.

Revolutionized solar power by inventing DC-optimized inverters that turbo-charge panel efficiency.
Tech underpins projects from rooftop home systems to utility-scale solar farms and smart grid services.
Built a smart-energy ecosystem: storage, EV chargers, UPS, and virtual power-plant platforms.
Acquisitions into adjacent clean-tech arenas include battery-cell maker Kokam and EV-powertrain firm SMRE.
Restructured by exiting energy-storage, trimming headcount, and refocusing on core solar operations.
Portfolio includes industrial automation systems in Italy, showcasing unusual diversification.
Headquartered in Israel with installations in over 130 countries.

Culture + Values

We drive innovation in all aspects of our work.
We strive to exceed our customers' expectations.
We aim for excellence in every product and service.
We are committed to ethical conduct and transparency.
We believe in teamwork and shared success.
We integrate sustainability in all of our solutions.

Environment + Sustainability

Net Zero by 2050

Target

The company has set a goal to achieve Net Zero emissions by 2050.

Aims to contribute to a sustainable future through clean energy solutions.
Products help customers reduce carbon footprints through renewable energy.
Invests in energy-efficient technology and sustainable business practices.

Inclusion & Diversity

Fosters a culture of inclusivity and provides equal opportunities for all employees.
Focuses on increasing the representation of women in technology roles.
Tracks and reports on the diversity of its workforce to improve gender balance.

Articles

Careers at SolarEdge

Company Overview

SolarEdge Blog

Role

Description

oracle support

incident triage

system upgrades

sla monitoring

performance reporting

team leadership

Provide technical guidance on Oracle processes, navigation, and issue triage.
Ensure support staff stay current on Oracle application updates and organizational processes.
Communicate system outages, release notes, and planned maintenance activities to stakeholders.
Support business partners during system upgrades, patches, and new Oracle module deployments.
Monitor queue volumes, service levels, and incident resolution metrics.
Facilitate effective communication and collaboration within the team.
Ensure adherence to SLAs, escalation guidelines, and incident management policies.
Onboard new team members and coordinate ongoing training for the team.
Assist team members with escalated or complex user issues.
Produce regular reports on team performance and system issue trends.
Lead and mentor a team of 1st-tier Oracle support analysts.
Manage team schedules, task allocation, and workload balancing.
Identify areas for process improvement and drive implementation of new procedures.
Oversee the triage, logging, and resolution of incoming Oracle application incidents, requests, and queries.
Conduct periodic skills assessments and provide coaching or training as needed.
Act as point-of-contact for business users regarding Oracle application support.
Coordinate with 2nd/3rd-tier support teams, Oracle consultants, DBAs, and developers to resolve advanced issues.
Enhance knowledge management by maintaining documentation, troubleshooting guides, and FAQs.

Requirements

oracle

oracle cloud

itil

sql

leadership

communication

Proven leadership, coaching, and team-building skills.
Strong understanding of Oracle functional modules (e.g., Finance, Supply Chain, HR, CRM).
Knowledge of SQL basics (nice to have).
3–5 years of experience in Oracle support Fusion Cloud
Excellent communication and customer-service orientation.
Previous leadership or team-coordination experience
ITIL Foundation certification.
Experience working in IT Service Management (ITSM) environments.
Strong analytical and problem-solving skills.
Reduced incident resolution times and improved SLA compliance.
Ability to work under pressure and manage multiple priorities.
High user satisfaction with Oracle support services.
Experience with Oracle Cloud/Fusion.
Understanding of ITIL processes (Incident, Problem, Request, Change Management).
Familiarity with Oracle support tools, ticketing systems, and log analysis.
Experience in a multinational or fast-paced environment.
Clear documentation, efficient processes, and proactive issue management

Benefits

A knowledgeable, motivated support team with strong collaboration.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found