Returns Specialist

Description

• Unpack, verify and receive RMA’s (return for credit, advance replacement, return for service) for the Technical Services Group based on how they are assigned. Dispose of trash and recyclable materials upon unpacking. This requires having a keen attention to detail to ensure returns are received properly according to the type of return.
• Regularly back up department with shipping and packout as needed. Cross train in other areas of the warehouse based on the needs of the business. Perform other duties as assigned by manager.
• Unload carrier trucks on a daily basis.
• Ensure incoming deliveries are accurately transacted into proper location depending on disposition. Proactively reporting damages or other issues to necessary internal teams to have so they can be resolved in a timely manner.
• Work directly with Customer Care team to address and resolve discrepancies with returned product (missing RMA number, incorrect serial number, different model assigned to the RMA or other issues). Holding weekly follow-ups meetings / discussions with key members of that team to work on continuous improvement and further implement lean methodologies into the role and department.

Requirements

• Ability to work Monday - Friday 6:50am-3:30pm
• Oracle or other ERP knowledge preferred
• Basic to intermediate computer skills including Microsoft Office (Word, Excel, Outlook)
• Able to work with little or no supervison in this role.
• 3+ years warehouse experience, forklift, Oracle knowledge or other ERP knowledge
• Strong follow up skills
• Ability to lift up to 60 pounds on a regular basis
• Professional and well developed oral and written communication skills, good interpersonal skills, strong organizational and time management skills
• Previous RMA experience
• High School Diploma Required, AA Degree a plus
• Ability to work out of our Costa Mesa, CA office

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance