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Community Manager
Jll
JLL provides professional services in real estate and investment management worldwide.
Manage community engagement, events, and occupier experience for two landmark office buildings.
Maintain confidentiality of all appropriate communications and documentation.
Supporting JLL, Core, Estate, and client initiatives and projects at site level to ensure site and Company success.
Working closely with Core and the FM to create and oversee an engaging and vibrant community/ place making strategy targeted at connecting the customers across Three Chamberlain Square and Two Chamberlain Square within Paradise Birmingham. This strategy may include retail experiential activation, support of local charities, networking opportunities for local businesses, and wellbeing programmes for occupiers.
To have an awareness of the principal terms of occupiers’ leases as they affect the facilities management of the property and the Client’s obligations to provide services, including clarity on the extent of the common areas of the building.
Inform the FM and Property Manager of any occupier matters that may influence valuation/investment considerations, including assistance in monitoring tenants’ compliance with covenants.
To support the FM and Property Manager and have a good understanding of the financial management of the property. Working with the FM on service charge budgets, monitoring of expenditure, variance reporting and year-end service charge reconciliation. Also assisting with raising and administration of purchase orders.
Supporting the control and management of the budget assigned to events for each service charge year. Where possible, raise external revenue through events activities, supporting the F&B supplier.
Establishing regular meetings with the main occupier representatives to develop strong working relationships and support ongoing communications on operations and events. Meeting minutes are to be captured and shared with the FM and Property Manager.
Work closely with the Core team, and support occupier and visitor feedback programs and surveys as appropriate and use the feedback to inform strategy.
Support JLL and the Client’s programme in relation to environmental and sustainability policies, alongside ESG criteria.
Working with the FM and Property Manager, act as the lead contact and coordinator for the building marketing, communication, and events - working closely with the marketing (Core), Estate (AY) and Food & Beverage (F&B) teams.
Assist with implementing the use of technology to manage efficiencies and support in the delivery of the community strategy, including Paradise App. This will include the supply of content to Core to publish on the Paradise App and screens.
What you bring
crm
microsoft office
project management
event management
communication
organisational
Understanding of well-being programmes.
Strong verbal and written communication skills.
KPI performance of service partners.
Project management experience.
Exceptional organisational and multi-tasking skills.
Experience of small to medium scale event management.
CRM experience.
Intermediate to Advance Microsoft Office skills.
Building management/Facilities management operational experience desirable.
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