Technical Support Specialist at Sol-Ark in Allen, TX | USD24-28 | Kablio

Role

Description

tech support

knowledge base

integration

field collaboration

hiring

case management

Continuously learn new practices and technology that effect the renewable energy industry.
HIRING MULTIPLE - - Tech Support Specialists
Use and maintain the support knowledge base.
Working with industry partners to support integration efforts.
Cooperating with Certified Field Service Technicians and Field Application Engineers.
Improving customer satisfaction by helping our customers (Homeowners) and installers to solve technical problems as well as support installers during commissioning (email or phone).
Documenting received cases and following up in a timely manner.

Requirements

multi-tasker

customer support

electrical knowledge

problem solving

kpi

Guru multi-tasker - You’ve mastered the art of juggling multiple priorities and prefer a fast-paced environment.
MUST HAVE 2 years' experience in technical customer phone support or similar call center experience.
Possess basic understanding of electrical knowledge.
Have a "Can Do" attitude, willingness to learn, passionate about solving problems.
Ability to maintain and surpass key performance indicators.

Benefits

You will receive top of the line training in our cutting edge hybrid inverter technology. This is NOT an IT Computer Help Desk Support position. You will be providing technical support for our hybrid inverter technology.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded to revolutionize solar power systems, Sol-Ark focuses on innovative energy storage solutions.
The company has grown into a leader in solar inverter technology, aiming to make renewable energy more accessible and reliable.
Known for high-efficiency, integrated solar inverter and battery backup systems that offer energy independence.
Sol-Ark's products are used in a variety of projects, from small residential setups to larger commercial installations.
They specialize in off-grid and grid-tied systems with features like quick installation and enhanced performance.
Standout features include cutting-edge technology that enables seamless integration with energy storage solutions.
The company continues to evolve, bringing more advanced energy storage capabilities and expanding globally.

Culture + Values

3x Growth

Year-Over-Year Expansion

Achieved threefold growth annually through self-funding and innovation.

#1 Ranked

EnergySage User Ratings

Recognized as top-rated for support services on EnergySage platform.

Veteran-owned, founded by defense engineers with backgrounds in solar, electrical, mechanical, and nuclear engineering.
Committed to transparency by publishing inverter performance data to educate the market.
Innovative in efficiency, power output, and EMP-hardening technologies.
Easy-to-install systems designed to empower both professionals and DIY users.

Environment + Sustainability

50–65% Lower Cost

Cost-Effective Energy Storage

Battery systems are designed to reduce costs compared to traditional lithium-ion batteries, making clean energy more accessible.

40 kWh–9.6 MWh Storage

Scalable Energy Systems

The L3 Series LimitLess Lithium BESS provides highly scalable energy storage solutions with advanced safety features.

$3,000 Annual Savings

Energy Cost Reduction

Projects like powering rooftops at Dignity Village result in significant cost savings per year.

Strict policy of zero-landfill disposal for lithium-ion batteries, working with qualified recycling partners.
Enables broader deployment of clean energy through cost-effective battery systems.
Hybrid inverters and battery energy storage systems (BESS) accelerate corporate decarbonization initiatives, including microgrids, EV charging, and fossil fuel displacement.
Systems help reduce Scope 2 emissions by storing solar and wind energy, with real-time monitoring for emissions quantification.
Provided disaster resilience by deploying solar and hybrid inverters to maintain critical services after Hurricane Helene.

Inclusion & Diversity

Partners with Solar Energy International’s Women in Solar training programs to diversify the solar workforce
Supports underserved communities (e.g., West Maui, Dignity Village) via community‑led solar microgrid projects

Articles

Manuals & Brochures

Sol-Ark University

Case Studies

Contact / Technical Support

Company

Overview

Founded to revolutionize solar power systems, Sol-Ark focuses on innovative energy storage solutions.
The company has grown into a leader in solar inverter technology, aiming to make renewable energy more accessible and reliable.
Known for high-efficiency, integrated solar inverter and battery backup systems that offer energy independence.
Sol-Ark's products are used in a variety of projects, from small residential setups to larger commercial installations.
They specialize in off-grid and grid-tied systems with features like quick installation and enhanced performance.
Standout features include cutting-edge technology that enables seamless integration with energy storage solutions.
The company continues to evolve, bringing more advanced energy storage capabilities and expanding globally.

Culture + Values

3x Growth

Year-Over-Year Expansion

Achieved threefold growth annually through self-funding and innovation.

#1 Ranked

EnergySage User Ratings

Recognized as top-rated for support services on EnergySage platform.

Veteran-owned, founded by defense engineers with backgrounds in solar, electrical, mechanical, and nuclear engineering.
Committed to transparency by publishing inverter performance data to educate the market.
Innovative in efficiency, power output, and EMP-hardening technologies.
Easy-to-install systems designed to empower both professionals and DIY users.

Environment + Sustainability

50–65% Lower Cost

Cost-Effective Energy Storage

Battery systems are designed to reduce costs compared to traditional lithium-ion batteries, making clean energy more accessible.

40 kWh–9.6 MWh Storage

Scalable Energy Systems

The L3 Series LimitLess Lithium BESS provides highly scalable energy storage solutions with advanced safety features.

$3,000 Annual Savings

Energy Cost Reduction

Projects like powering rooftops at Dignity Village result in significant cost savings per year.

Strict policy of zero-landfill disposal for lithium-ion batteries, working with qualified recycling partners.
Enables broader deployment of clean energy through cost-effective battery systems.
Hybrid inverters and battery energy storage systems (BESS) accelerate corporate decarbonization initiatives, including microgrids, EV charging, and fossil fuel displacement.
Systems help reduce Scope 2 emissions by storing solar and wind energy, with real-time monitoring for emissions quantification.
Provided disaster resilience by deploying solar and hybrid inverters to maintain critical services after Hurricane Helene.

Inclusion & Diversity

Partners with Solar Energy International’s Women in Solar training programs to diversify the solar workforce
Supports underserved communities (e.g., West Maui, Dignity Village) via community‑led solar microgrid projects

Articles

Manuals & Brochures

Sol-Ark University

Case Studies

Contact / Technical Support