Customer Solutions Specialist (Geotechnical Engineer)

Description

• Market development – setting up demonstrations, webinars and supplying product information to prospective customers;
• Be a CRM champion by ensuring the accurate maintenance of the client database which provides Segment and Product Management with vital market information relating to future business pipeline.
• Be authentic; become a business partner and trusted advisor to clients, peers and prospective customers.
• Provide solutions appropriate to the clients’ needs and to improve their business results;
• Be responsive to customer technical queries providing timely and professional support;
• Gather market intelligence;
• Keep sales teams and management updated proactively on progress of all solutions, presales, and post-sales;
• Develop and share, their own technical expertise to provide advisory support to customers, colleagues and peers. enabling them to be successful in meeting their objectives.
• Assist, facilitate and support all product upgrades, new releases and new products.
• Learn from the customer how, what, where and why they are using our products or competitive products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business;
• Be a team player, working as part of the regional team to identify and progress opportunities within new and existing customers;
• Actively monitor customer satisfaction levels and work to improve outcomes and customer perceptions;

Requirements

• Be able to demonstrate and train customers across the software solution set, with style, proficiency and knowledge in C level and technical audience customer meetings;
• Demonstrable ability to support sales with technical information and insight, advice, demonstrations, solution architecting, best practise, innovative ideas etc during pre-sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility;
• Confident oral and written communication skills in English (other European Languages – Italian, German would be advantageous);
• Become proficient as a generalist CSS across the Seequent product portfolio including Leapfrog, Central, OpenGround, GeoStudio, PLAXIS and other products or solutions as required;
• Experience ideally in ground investigation, environmental geology, geotechnical engineering, civil or environmental engineering consultancy or related industry;
• Experience in Finite Element Analysis (FEA), Finite Element Modelling (FEM), Numerical Modelling
• T ertiary qualification in geotechnical engineering, geology, hydrogeology, earth sciences, or a closely-related discipline;
• Demonstrated ability to question, listen and analyse to establish the current and desired picture;
• Demonstrable ability to confidently provide pre-sales technical and solution support to the sales teams, and lead and own the technical aspects of prospect and customer engagements;
• Relationship building abilities;
• Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling or data management, an advantage;
• Operational experience in civil or environmental engineering infrastructure construction projects an advantage;
• Technical orientation and natural curiosity for how software works and a passion for being regarded as an expert user and technical guru;

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance