Technical Support Engineer at Sulaiman Alqudaibi Co. For Grp & Plastic Products in London, England, United Kingdom | Kablio

Role

Description

training docs

ticket logging

technical support

escalation

troubleshooting

sla resolution

Creating / updating training materials, runbooks and knowledge base articles
Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary
As a Technical Support Engineer you will provide technical support to one of our customers and their end-users.
When appropriate, you will act as a technical escalation route to our 1st line Service Desk.
Troubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket.
Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction.
Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs).

Requirements

troubleshooting

itsm

communication

prioritisation

issue resolution

enterprise it

As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems using a methodical and logical approach.
A good understanding and knowledge of ITSM practices and procedures
Excellent communication and inter-personal skills
The ability to self-organise and prioritise workload
Experience in co-ordination of issue resolution to agreed service levels and targets
Good knowledge of enterprise-level IT systems and services

Benefits

Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success
Employee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First
MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Volunteering Time Our volunteering leave scheme allows you to use your time to help those who need it
Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the company
Annual Leave 26 days of annual leave, plus public holidays and the ability to buy additional days
Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. We also offer a range of external training opportunities including apprenticeship.
Income protection insurance Providing you with support and assistance when you need it most
Performance & Talent Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1968 Founded

Year Established

The company was founded in 1968, marking its origins as Polyglass.

40 Year Lifespan

Product Durability

GRP pipes are designed for long-term reliability, offering a 40-year lifespan.

4 Meters Diameter

Pipe Capacity

Manufactures heavy-duty pipe systems capable of reaching 4 meters in diameter.

32 Bar Pressure

Pressure Capability

Offers pipe systems with a remarkable 32 bar pressure capacity.

Pioneered polymer concrete manholes and jacking pipes in the early 1990s and added GRE pipes in 2000.
Achieved ISO 9001 and ISO 14001 certifications and became the first fully Kuwaiti‑owned GRP pipe supplier approved by Kuwait Oil Company.
Supplies major infrastructure customers like Kuwait’s Ministry of Public Works and exports to Qatar and Singapore.
Manufactures a broad product range: GRP/FRP pipes, GRE pipes, polymer concrete jacking pipes, manholes and GRP tanks.
GRP pipes are produced via dual filament and continuous winding—durable, corrosion‑resistant solutions for sewage, desalination, subsea and industrial uses.
A fully Kuwaiti, independent manufacturer—unique in Gulf‑region GRP production without foreign partnerships.

Culture + Values

Quality commitment to manufacturing high-standard products.
Customer satisfaction through continuous innovation and excellent service.
Continuous improvement of operational efficiencies.
Sustainability in production and operations.
Dedicated team approach to delivering superior products.

Environment + Sustainability

Commitment to reducing environmental impact throughout production.
Utilization of eco-friendly raw materials where possible.
Ongoing energy efficiency initiatives.
Implementing waste reduction practices in manufacturing processes.

Inclusion & Diversity

Articles

Contact Form

GRP/FRP Product Range

About Us (GRP & Plastic Products)

Role

Description

training docs

ticket logging

technical support

escalation

troubleshooting

sla resolution

Creating / updating training materials, runbooks and knowledge base articles
Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary
As a Technical Support Engineer you will provide technical support to one of our customers and their end-users.
When appropriate, you will act as a technical escalation route to our 1st line Service Desk.
Troubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket.
Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction.
Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs).

Requirements

troubleshooting

itsm

communication

prioritisation

issue resolution

enterprise it

As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems using a methodical and logical approach.
A good understanding and knowledge of ITSM practices and procedures
Excellent communication and inter-personal skills
The ability to self-organise and prioritise workload
Experience in co-ordination of issue resolution to agreed service levels and targets
Good knowledge of enterprise-level IT systems and services

Benefits

Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success
Employee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First
MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Volunteering Time Our volunteering leave scheme allows you to use your time to help those who need it
Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the company
Annual Leave 26 days of annual leave, plus public holidays and the ability to buy additional days
Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. We also offer a range of external training opportunities including apprenticeship.
Income protection insurance Providing you with support and assistance when you need it most
Performance & Talent Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found