Assistant Community Manager - Mill Pointe

Description

The Assistant Community Manager will partner with the Community Manager to ensure optimal performance in leasing, marketing, compliance, accounting, and resident satisfaction, with a focus on tax-credit housing programs.

• Assist the Community Manager in all aspects of daily operations for your community.
• Perform accounting tasks including collecting and posting rent, fees, and other payments; process month end, move‑ins, move‑outs, and zero receipts; collaborate with Accounting to resolve issues.
• Keep Yardi and resident management software up to date with rent charges, occupants, lease dates, and other data.
• Support marketing and leasing efforts including social media, reputation management, advertising, collateral, curb appeal, and pricing.
• Engage prospective residents via lead management software, email, phone, appointments; lease and tour apartments and guide them through application, tax credit, and move‑in processes.
• Administer lease agreements, addendums, renewals, prospect screening, and legal notices ensuring accuracy and compliance.
• Respond promptly to resident questions, concerns, and requests; work with Resident Relations to de‑escalate issues.
• Provide excellent customer service to all residents, prospects, and guests.
• Participate in resident events, community programming, and local/non‑profit initiatives.
• Assist with tax‑credit program compliance, monitor rents, new move‑ins and re‑certifications; coordinate with Compliance on paperwork and reporting.
• Act as the onsite supervisor in the absence of the Community Manager.
• Submit reporting as directed by the Community Manager, adhering to company deadlines.
• Maintain consistent communication with the Community Manager and alert them to concerns about employees, the community, or the market.
• Document injuries and incidents per company guidelines and report them promptly.
• Maintain a positive relationship with local housing authorities and agencies.
• Assist in implementing new systems, programs, and procedures; use company technology and software appropriately.
• Follow, support, and enforce company policies and procedures.
• Work collaboratively and respectfully with peers, other team members, and departments.
• Seek out training opportunities and stay current on industry and legal trends.

Requirements

Pay is dependent on experience, schedule is to be determined, and the company adheres to equal-opportunity hiring practices. Candidates must pass background and drug screenings and meet legal work eligibility requirements.

• Minimum 2 years of property management experience, including multi‑family leasing.
• Strong operational background and leasing skills.
• Prefer prior accounting or bookkeeping experience.
• Thorough knowledge of Federal Fair Housing and related regulations.
• Knowledge of Section 42 LIHTC program and compliance processes preferred.
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience using property management software, preferably Yardi.
• Excellent written and verbal communication skills.
• High school diploma or equivalent required.
• Must be at least 18 years old and fluent in English.
• Successful completion of background check and drug screen.
• Legally authorized to work in the U.S. (I‑9 compliance).

Benefits

The full-time Assistant Community Manager position is located in Mill Pointe, Everett, WA (98208) with an hourly wage range of $24.00 to $29.00. HNN Communities is seeking a candidate to support day-to-day operations of a multifamily community.

Employees enjoy a comprehensive benefits package that includes generous medical, dental and vision coverage, flexible spending accounts, company-paid life and disability insurance, 401(k) matching, discretionary bonuses, housing discount considerations, paid time off, holidays, and ongoing training and development opportunities.

• Over 90% company paid medical benefits for employee coverage.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
• Discretionary bonus programs.
• Eligibility for a 30% housing discount consideration.
• Employee assistance program (EAP) with 24/7 counseling services.
• Company-sponsored industry training and certifications.
• 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.

Training + Development

Interview process

Visa Sponsorship

Security clearance