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Housing Services Team Leader
Tuath Housing Association
Managing and leading a team of housing officers to provide quality housing services and meet customer needs.
17d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Dublin, County Dublin, Ireland
Hybrid
Company Size
150 Employees
Service Specialisms
Property Development
Housing Management
Maintenance Services
Affordable Housing
Sector Specialisms
Residential
Buildings
Housing Management
Property Services
Building Surveying
Project Management
Planned Maintenance
Cyclical Maintenance
Role
What you would be doing
- Ensure the Customer Voice is at the heart of housing management service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard.
- To be responsible for the supervision, training, direction and management of all colleagues within the Housing Services Team.
- Provide coaching and support to Housing Officers.
- Support the Lettings Team to ensure that empty properties are let in line with key performance indicators though our team of Housing Officers.
- Ensure the values of the Association are reflected in your work and that all services provided are delivered in line with the Association's Vision, Mission and Core Values.
- Coaching and support the team to ensure a customer focussed culture across Housing Services that meet the highest standards of customer service within set KPIs.
- To work with the Housing Services Manager to support development of operational delivery priorities and plans for Housing Services functions, ensuring excellent customer service.
- Provide input into the Operational plans for Housing Services delivery.
- To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with the Association's Health and Safety Policy.
- Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required.
- In all aspects of the company's work, promote effective communications, excellence in customer service, and a focus on continuous improvement.
- To build and maintain "industry" relationships and a good understanding of relevant government policy.
- Provide statistical data, information, and testimonials for annual report.
- Ensuring colleagues are fully trained and understand their responsibilities to support effective operational delivery.
- Performance oversight, both at an individual and service level, and report on performance indicators and outcomes to senior management, as well as identifying and monitoring risks associated with service delivery
- To contribute to the formulation of policies and procedures.
- Work in partnership with internal teams to ensure that the housing services we provide are implemented on time and within budget, and that we continually strive to meet customer aspirations.
- Acting as the operational support to the Housing Services Manager for safeguarding matters, advice, and policy formation for Housing.
- Be proactive in the development and maintaining of strong networks and relationships with colleagues and in other organisations and agencies, to ensure excellence in service delivery.
- Ensure the Customer Voice is at the heart of housing management service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard
- To take part in the recruitment, selection and induction of team and other staff as required.
- Ensure all appropriate health and safety risk assessments are in place and making sure colleagues
- Ensure that effective housing management services are provided in line with Tuath Tenancy Agreements and statutory requirements.
- Implement housing policies and procedures, monitor application to ensure that operational activities are legally and policy compliant meeting the needs of our customers.
- Ensure that team members are aware of any risks associated with their role, adhere to any specific
- Ensure compliance with all regulatory, statutory, and legal requirements.
- Enable innovation through monitoring and reviewing all housing services to ensure that they are effective and responsive whilst meeting the demands and aspirations of customers, and services deliver value for money.
- Act as an ambassador for Tuath Housing, attending, and contributing to professional forums and events and disseminating the learning.
- instructions, and use personal protective equipment where required.
- Provide regular onetoones and reviews to manage colleague performance, in accordance with company policies and procedures.
- Promoting a culture of excellence and continuous improvement and ensuring they have the knowledge and skills to perform their roles effectively, through regular performance appraisals and supportive coaching.
- To be responsible for identifying training needs, updating knowledge of changes in legislation, best practice, and internal policies for the team.
- are aware of and adhere to any specific instructions and use personal protective equipment where
What you bringBenefits
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- housing management related policies and procedures compliance
- safeguarding matters knowledge and advice
- operational support for advice and policy formation for housing
Company
Overview
Over 20 Years
Experience in Affordable Housing
Delivering affordable housing solutions and fostering community development across Ireland.
- A key player in the social housing sector, specializing in providing secure, sustainable homes for individuals and families.
- Focus on community-building, ensuring properties not only offer shelter but foster a sense of belonging and support.
- Projects range from new home development to refurbishment and management of existing properties.
- Expanded footprint across Ireland to benefit more communities with affordable housing.
- Partnerships with local authorities, private developers, and stakeholders to achieve housing goals.
- Innovative approach with modern construction techniques and sustainable design.
- Committed to a future where everyone has access to affordable, quality housing in their local communities.
- Choice
- Social & Environmental Responsibility
- Innovation
- Sustainability & Resilience
- Customer service
- Partnership
- Working for people and places, not profit
- Creating a culture of openness and transparency
- Listening to tenants and improving services based on their experiences
16% decrease
Carbon Intensity Reduction
Achieved a 16% reduction in carbon intensity through Scope 1 & 2 analysis since 2020.
73% carbon save
Embodied Carbon Reduction
Converted a derelict office block into 35 homes, saving up to 73% in embodied carbon compared to demolition and rebuild.
76% A+ rating
Energy Efficiency Standards
76% of homes achieved an A+ Building Energy Rating (BER), with 85% meeting at least a B2 rating.
5% reduction
Carbon Footprint Per Property
Reduced carbon footprint per property by 5% in 2023, despite record growth.
- Joined EU-funded Circular Reno project for bio-based deep energy retrofit
- Converted derelict office block to 35 homes, saving up to 73% embodied carbon versus demolition/rebuild
- Strategic Objective 'A Sustainable Future' in 2023–2027 plan; ESG Charter/Framework with targets across waste, energy, biodiversity, resources
- Established ESG Working Group and internal Green Team
- Preparing first Corporate Sustainability Reporting Directive return (mandatory 2026)
Bronze 2023 & Silver 2024
Investors in Diversity Awards
Accredited with Bronze in 2023 and Silver in 2024 for inclusion and diversity efforts.
2022–2025 Strategy
Tenant Engagement Plan
Comprehensive strategy with seven pillars to enhance tenant engagement.
Founded 2018
Tenant Engagement Group
Established a working group dedicated to tenant engagement initiatives.
- Staff from various cultures, nationalities, genders, LGBTQ+ and marginalised backgrounds
- Supports around women’s health, mental health, parenting, self‑care and food for mood
- Hybrid working, wellness allowance, flexible hours, career development, LinkedIn Learning licence
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