Field Operations Supervisor – Transformer Services at Nass in New Orleans, LA | USD39-60 | Kablio

Role

Description

service scheduling

performance monitoring

safety compliance

technical guidance

customer support

team supervision

Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers.
Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions.
Conduct regular performance evaluations and provide feedback to field service technicians to ensure high-quality work and continuous improvement.
Ensure that all field service activities are carried out in accordance with safety guidelines and company policies.
Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers.
Handle customer complaints and resolve issues in a timely and satisfactory manner.
Mentor and Field service technicians to enhance their technical skills and knowledge.
Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status.
Provide technical guidance and support to field service technicians, including troubleshooting complex issues and providing solutions.
Collaborate with other departments, such as engineering and sales, to ensure effective communication and coordination of field service activities.
Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other Substation Equipment.

Requirements

hv testing

doble m4100

transformer

ms office

5+ years

high school

Excellent organizational skills, interpersonal, verbal and written communication skills
Advanced knowledge of computers (MS Office, basic operation, folder creation, email, etc).
Transformer manufacturing process experience and testing experience
Scheduling experience a plus
Knowledge of the following equipment: Circuit Breakers (HV/MV), Transformers, Switchgear, CT's, PT's and CCVT's
5+ years of hands on experience in High Voltage testing of electrical power equipment
Available for frequent overnight domestic travel and occasional international travel
Must be able to crawl, climb, stand and lift up to 50 lbs.
Ability to work as a team member, as well as independently
High School Diploma or equivalent
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Experience with the following test equipment: Doble M4100/M7100, Doble 5400, DLRO (Ductor), Megger Insulation Resistance sets, Vanguard/Raytech WRMs, Vanguard/Omicron CT sets
Possession of a valid driver’s license, and able to maintain a good driving record
Must be able to pass a fit for duty exam
Experience with the following test equipment: Circuit Breaker Time/Travel, Power Factor, Ductor, Megger, CT ration & Saturation, and Hi-Pot
Able/willing to work flexible hours, overtime, weekends, holidays and nights

Benefits

Medical, vision, and dental benefits
Career Path Planning
401k with company match
Tuition Reimbursement
Nashville Training Academy & Comprehensive Training Resources
Competitive Per Diem
Incentives for Professional Certifications
Competitive pay
Referral Bonuses

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

600,000 Service Hours

Annual Service Hours

The company completes over 600,000 hours of service annually, showcasing its extensive operational capacity.

2,000 Projects Yearly

Yearly Projects Completed

The firm handles around 2,000 substation projects each year, demonstrating its large-scale project management capabilities.

Born from a vision to boost power grid reliability, the company has become a trusted partner for utility operators.
From its Orlando-area hub, the firm developed a scalable mobile substation service capable of responding nationwide.
With deep roots in hands-on transformer, breaker, and switchgear work, the company also offers high-voltage testing, commissioning, and engineering services.
Through steady growth, the company now manages hundreds of substation upgrades and repairs annually, supporting critical energy infrastructure.
Their specialty is ensuring mission-critical electrical assets remain operational, often under tight schedules and remote conditions.
Behind the tools lies a lean structure combining decades of field expertise and pipeline discipline.

Culture + Values

Customer Focused: Committed to providing exceptional customer service by understanding needs and delivering high-quality solutions.
Innovation: Values innovation and continuously seeks new ways to improve processes and products.
Integrity: Operates with honesty and transparency, building trust with clients and partners.
Collaboration: Fosters a team-oriented environment where collaboration and mutual respect are key to achieving shared goals.
Excellence: Strives for excellence in every aspect of its operations, ensuring the highest standards of quality and performance.

Environment + Sustainability

Net Zero by 2040

Sustainability Goal

The company aims to achieve net-zero emissions by the year 2040, demonstrating a commitment to combating climate change.

Energy-efficient systems have been implemented in operations to reduce carbon emissions and energy consumption.
Environmental impact is actively minimized through waste reduction, resource optimization, and promoting recycling initiatives.
Renewable energy solutions are being explored and sustainable practices are being integrated into the supply chain.

Inclusion & Diversity

create an environment where employees of all backgrounds feel valued and supported
initiatives aimed at ensuring equal opportunities for career growth and development for all employees
track gender diversity and work to maintain a balanced representation across all levels of the organization

Articles

Role

Description

service scheduling

performance monitoring

safety compliance

technical guidance

customer support

team supervision

Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers.
Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions.
Conduct regular performance evaluations and provide feedback to field service technicians to ensure high-quality work and continuous improvement.
Ensure that all field service activities are carried out in accordance with safety guidelines and company policies.
Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers.
Handle customer complaints and resolve issues in a timely and satisfactory manner.
Mentor and Field service technicians to enhance their technical skills and knowledge.
Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status.
Provide technical guidance and support to field service technicians, including troubleshooting complex issues and providing solutions.
Collaborate with other departments, such as engineering and sales, to ensure effective communication and coordination of field service activities.
Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other Substation Equipment.

Requirements

hv testing

doble m4100

transformer

ms office

5+ years

high school

Excellent organizational skills, interpersonal, verbal and written communication skills
Advanced knowledge of computers (MS Office, basic operation, folder creation, email, etc).
Transformer manufacturing process experience and testing experience
Scheduling experience a plus
Knowledge of the following equipment: Circuit Breakers (HV/MV), Transformers, Switchgear, CT's, PT's and CCVT's
5+ years of hands on experience in High Voltage testing of electrical power equipment
Available for frequent overnight domestic travel and occasional international travel
Must be able to crawl, climb, stand and lift up to 50 lbs.
Ability to work as a team member, as well as independently
High School Diploma or equivalent
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Experience with the following test equipment: Doble M4100/M7100, Doble 5400, DLRO (Ductor), Megger Insulation Resistance sets, Vanguard/Raytech WRMs, Vanguard/Omicron CT sets
Possession of a valid driver’s license, and able to maintain a good driving record
Must be able to pass a fit for duty exam
Experience with the following test equipment: Circuit Breaker Time/Travel, Power Factor, Ductor, Megger, CT ration & Saturation, and Hi-Pot
Able/willing to work flexible hours, overtime, weekends, holidays and nights

Benefits

Medical, vision, and dental benefits
Career Path Planning
401k with company match
Tuition Reimbursement
Nashville Training Academy & Comprehensive Training Resources
Competitive Per Diem
Incentives for Professional Certifications
Competitive pay
Referral Bonuses

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

600,000 Service Hours

Annual Service Hours

The company completes over 600,000 hours of service annually, showcasing its extensive operational capacity.

2,000 Projects Yearly

Yearly Projects Completed

The firm handles around 2,000 substation projects each year, demonstrating its large-scale project management capabilities.

Born from a vision to boost power grid reliability, the company has become a trusted partner for utility operators.
From its Orlando-area hub, the firm developed a scalable mobile substation service capable of responding nationwide.
With deep roots in hands-on transformer, breaker, and switchgear work, the company also offers high-voltage testing, commissioning, and engineering services.
Through steady growth, the company now manages hundreds of substation upgrades and repairs annually, supporting critical energy infrastructure.
Their specialty is ensuring mission-critical electrical assets remain operational, often under tight schedules and remote conditions.
Behind the tools lies a lean structure combining decades of field expertise and pipeline discipline.

Culture + Values

Customer Focused: Committed to providing exceptional customer service by understanding needs and delivering high-quality solutions.
Innovation: Values innovation and continuously seeks new ways to improve processes and products.
Integrity: Operates with honesty and transparency, building trust with clients and partners.
Collaboration: Fosters a team-oriented environment where collaboration and mutual respect are key to achieving shared goals.
Excellence: Strives for excellence in every aspect of its operations, ensuring the highest standards of quality and performance.

Environment + Sustainability

Net Zero by 2040

Sustainability Goal

The company aims to achieve net-zero emissions by the year 2040, demonstrating a commitment to combating climate change.

Energy-efficient systems have been implemented in operations to reduce carbon emissions and energy consumption.
Environmental impact is actively minimized through waste reduction, resource optimization, and promoting recycling initiatives.
Renewable energy solutions are being explored and sustainable practices are being integrated into the supply chain.

Inclusion & Diversity

create an environment where employees of all backgrounds feel valued and supported
initiatives aimed at ensuring equal opportunities for career growth and development for all employees
track gender diversity and work to maintain a balanced representation across all levels of the organization

Articles