Community Impact Coordinator at Poah Communities in Boston, MA | Kablio

Role

Description

regulatory compliance

resident survey

program development

data analysis

service coordination

stakeholder reporting

Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD.
Assess the needs of residents and families by administering an annual resident survey
Identify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.
Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
Coordinate the delivery of services with local human service providers
Attend all required meetings and prepare and participate in additional and/or special Projects, as required from time to time by the Property Manager.

Requirements

resident coordinator

3+ years

time management

excel

motivation

college degree

Resident Coordinator certification is a plus
Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
Demonstrated time management skills and proven organizational skills
Basic proficiency in the use of computers including Word and Excel
Ability to work with and motivate diverse resident populations
College degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus

Benefits

Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 2001

Year Established

The company was formed through the merger of Midland Property Management and its nonprofit parent organization.

Over 120 Properties

Managed Portfolio

The company oversees a large portfolio of residential and government-funded housing properties nationwide.

12,000+ Units

Total Housing

The company manages more than 12,000 residential units across multiple states.

Global Reach

International Presence

Staff members are located in Asia, Europe, and South America to support global initiatives.

Became a financial powerhouse, managing a portfolio backed by LIHTCs, bonds, HUD, and conventional financing.
Projects include garden-style apartments and high-rise buildings, renovating at-risk communities across more than a dozen states.
Specializes in residential and government-funded housing, handling compliance, onsite operations, and redevelopment initiatives.
Partners with local housing authorities to navigate complex regulatory environments and preserve long-term affordability.

Culture + Values

Taking care of our team, just as they take care of our communities.
Comprehensive benefits package designed to support well-being, growth and work-life balance.
Open and welcoming nature.
Supportive, smart, professional and engaging.

Environment + Sustainability

50% reduction

GHG Emissions Target

Committed to achieving a 50% reduction in portfolio greenhouse gas emissions by 2030 (from a 2020 baseline) as part of the DOE Better Climate Challenge.

20% reduction

Energy & Water Efficiency

Achieved a 20% reduction in portfolio-wide energy and water consumption over a ten-year period (2010–2020) under the SAHF’s Big Reach and DOE Better Buildings Challenge.

$75M bond

Green Upgrades Funding

Issued a $75 million sustainability bond to fund green upgrades, resulting in significant environmental benefits such as CO₂ and water savings.

3,000+ units

Net-Zero Housing Development

Developed over 3,000 mixed-income units in Chicago designed toward a 100% net-zero building path, including a notable Passive House project.

Design + Building Performance team integrates energy and water efficiency across the portfolio, building multiple Passive House/PHIUS certified developments (e.g., Brewster Woods, Kenzi, The Loop), targeting 232 units under construction and 510 in design.
Installed solar roofs (e.g., Torrey Woods: $12,000/year savings for 25 years) to enhance resilience, energy savings, and indoor air quality.

Inclusion & Diversity

2017 Strategic Plan

DEI Initiatives Established

Launched a strategic plan focusing on diversity promotion across workforce attributes.

11 Voluntary Staff

DEI Working Group Established

Formed a DEI Working Group with 11 voluntary staff members from diverse backgrounds.

40+ Initiatives

Comprehensive DEI Plan

A 2019 DEI Plan comprising over 40 initiatives across various workplace areas.

2020–2023

DEI Working Group Operational

The DEI Working Group was operational from 2020 to 2023, providing regular updates.

No explicit gender-related statistics disclosed publicly.

Articles

Careers

Resident Success

Trauma‑Informed Housing Toolkit

What We Do

Role

Description

regulatory compliance

resident survey

program development

data analysis

service coordination

stakeholder reporting

Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD.
Assess the needs of residents and families by administering an annual resident survey
Identify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.
Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
Coordinate the delivery of services with local human service providers
Attend all required meetings and prepare and participate in additional and/or special Projects, as required from time to time by the Property Manager.

Requirements

resident coordinator

3+ years

time management

excel

motivation

college degree

Resident Coordinator certification is a plus
Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
Demonstrated time management skills and proven organizational skills
Basic proficiency in the use of computers including Word and Excel
Ability to work with and motivate diverse resident populations
College degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus

Benefits

Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 2001

Year Established

The company was formed through the merger of Midland Property Management and its nonprofit parent organization.

Over 120 Properties

Managed Portfolio

The company oversees a large portfolio of residential and government-funded housing properties nationwide.

12,000+ Units

Total Housing

The company manages more than 12,000 residential units across multiple states.

Global Reach

International Presence

Staff members are located in Asia, Europe, and South America to support global initiatives.

Became a financial powerhouse, managing a portfolio backed by LIHTCs, bonds, HUD, and conventional financing.
Projects include garden-style apartments and high-rise buildings, renovating at-risk communities across more than a dozen states.
Specializes in residential and government-funded housing, handling compliance, onsite operations, and redevelopment initiatives.
Partners with local housing authorities to navigate complex regulatory environments and preserve long-term affordability.

Culture + Values

Taking care of our team, just as they take care of our communities.
Comprehensive benefits package designed to support well-being, growth and work-life balance.
Open and welcoming nature.
Supportive, smart, professional and engaging.

Environment + Sustainability

50% reduction

GHG Emissions Target

Committed to achieving a 50% reduction in portfolio greenhouse gas emissions by 2030 (from a 2020 baseline) as part of the DOE Better Climate Challenge.

20% reduction

Energy & Water Efficiency

Achieved a 20% reduction in portfolio-wide energy and water consumption over a ten-year period (2010–2020) under the SAHF’s Big Reach and DOE Better Buildings Challenge.

$75M bond

Green Upgrades Funding

Issued a $75 million sustainability bond to fund green upgrades, resulting in significant environmental benefits such as CO₂ and water savings.

3,000+ units

Net-Zero Housing Development

Developed over 3,000 mixed-income units in Chicago designed toward a 100% net-zero building path, including a notable Passive House project.

Design + Building Performance team integrates energy and water efficiency across the portfolio, building multiple Passive House/PHIUS certified developments (e.g., Brewster Woods, Kenzi, The Loop), targeting 232 units under construction and 510 in design.
Installed solar roofs (e.g., Torrey Woods: $12,000/year savings for 25 years) to enhance resilience, energy savings, and indoor air quality.