

Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Under general supervision, the Service Scheduler coordinates customer service requests from initiation through completion, maximizing technical productivity and profitability by efficiently scheduling and dispatching technicians with guidance from team leads.
Key duties include assigning inspections to the most suitable technician based on skills, territory, customer preference and urgency; communicating and resolving scheduling issues with customers and personnel; monitoring branch activity and compliance, identifying improvement areas, and implementing corrective action plans; and ensuring work meets customer expectations through follow‑up and daily reconciliation of service requests.
Additional responsibilities involve creating labor and material quotations, maintaining long‑term relationships with customers and subcontractors, supporting business review meetings, billing, customer retention, warranty claim administration, and guiding Customer Service Agent Assistants as needed.
The role requires at least a high school diploma or equivalent (an associate’s degree is preferred) and a minimum of five years’ experience managing service operations or scheduling in the service industry, strong organizational, interpersonal and multitasking abilities, and the ability to influence diverse teams; experience with basic project accounting or costing principles is desired.
Johnson Controls invites candidates to join a collaborative, diverse team dedicated to creating purposeful solutions that move the world forward. The company promises a supportive environment where talent can grow and succeed while making a positive difference.
The position offers competitive starting pay, paid training, global advancement opportunities, referral bonuses, and a comprehensive benefits package that includes medical, dental and vision insurance, a health savings account, life insurance, a 401(k) plan with company match, short‑ and long‑term disability, an employee assistance program, and a wellness program.
Hourly compensation ranges from $19.23 to $24.52 based on education, experience, and skills, with the company emphasizing equal employment opportunity, the use of AI tools for hiring assistance, and a commitment to diversity and inclusion.