Sales Administrator - Real Estate

Description

5. Process Compliance & Quality Audits

The Commercial Operations Specialist oversees inventory management, release coordination, and overall commercial operations while maintaining high standards of accuracy, compliance, and operational excellence across the Administration, CRM, and After-Sales functions. This role ensures end-to-end control over unit availability, release planning, data integrity, and performance reporting. The position plays a vital role in supporting data-driven decision-making and driving continuous improvement across all post-sales and commercial functions.

• Collaborate with the CRM and IT teams to ensure dashboards reflect accurate, up-to-date information.
• Provide inventory performance reports highlighting stock movement, release schedules, and absorption rates.
• Support project launches and customer handover readiness through coordinated data validation.
• Identify and resolve discrepancies in unit status, availability, or documentation within Salesforce.
• Recommend improvements to enhance accuracy, speed, and customer satisfaction.
• Develop and maintain live dashboards in Salesforce highlighting key metrics across inventory, sales progress, and operational performance.
• Coordinate with Sales, Finance, and Project teams for inventory release and reallocation approvals.
• Monitor and maintain real-time unit inventory across all projects, ensuring accuracy and timely updates in Salesforce.
• Maintain full visibility over available, held, and sold units, ensuring alignment between system data and physical availability.
• Enforce standardized data entry protocols and escalate inconsistencies where required.
• Generate weekly and monthly reports on stock status, sold vs. available ratios, and unit movement.
• Serve as a commercial liaison between Sales, Finance, and CRM teams.
• Audit adherence to SOPs in lead management, booking, SPA execution, and handover processes.
• Analyze KPIs such as lead-to-sale ratio, turnaround time, and post-sales processing accuracy.
• Design and maintain scorecards tracking commercial and operational performance, SLA adherence, and conversion efficiency.
• Assist management in setting fair, measurable, and operationally aligned targets.
• Demonstrate strong attention to detail in identifying units required to be available within each release batch, ensuring accuracy in availability and timely release updates.
• Track and validate KPIs for sales and admin teams to support performance-based incentive programs.
• Conduct regular audits to ensure data accuracy across inventory, customer records, and payment schedules.
• Ensure commercial and operational processes comply with company standards and regulatory requirements.
• Provide transparent reporting on performance metrics and achievement rates.
• Ensure consistent communication on inventory updates, releases, and stock availability.
• Provide data-backed insights for monthly management reviews and performance evaluations.

Requirements

• Possess a solid background in inventory release processes, including understanding availability rules, release cycles, and coordination between commercial and project teams.
• High attention to detail and ability to perform under pressure in a fast-paced environment.
• Strong Salesforce background with hands-on experience managing inventory, dashboards, reports, and workflows.
• Minimum 2–3 years of experience in commercial operations, inventory management, or sales administration within the real estate development industry.
• Excellent attention to detail, particularly in validating unit readiness and ensuring accurate availability within batch releases.
• Solid understanding of real estate workflows, including unit release, SPA execution, DLD coordination, and handover.
• Strong communication and collaboration abilities across departments.
• Excellent analytical, coordination, and reporting skills.

Benefits

7. Incentives & KPI Tracking

Training + Development

Interview process

Visa Sponsorship

Security clearance